Claim Specialist-Auto/Property-Hybrid

State Farm•Dunwoody, GA

5d•Hybrid

About The Position

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good! Grow Your Skills, Grow Your Potential

Requirements

Employees must successfully complete all required training, including applicable proficiency and licensing exam(s) and background checks required of various state(s).
State Farm recently implemented new pre-employment assessments. Candidates that have previously taken an assessment may be asked to participate in additional testing.

Nice To Haves

Bachelor's degree in a related field is preferred or equivalent work experience
Experience as a Claim Specialist in the insurance industry, specifically in auto and/or property claims, including the following:
Proficiency in using CCC, Xactimate, XactContents, and other estimating/evaluation software tools
Strong knowledge of auto and/or property insurance policies, coverage and claim handling practices
Familiarity with state or local regulations and compliance requirements
Proven ability to assess damages, estimate repair costs, and negotiate settlements
Excellent communication and interpersonal skills to effectively interact with clients, agents, and other stakeholders
Proven effective empathy and de-escalation skills to handle difficult/emotional conversations with a customer-minded focus
Detail-oriented with strong organizational and analytical skills
Strong critical thinking and decision-making skills
Ability to multi-task across technical platforms
Accountability
Resourcefulness

Responsibilities

Investigating, evaluating, negotiating, and settling claims
Applying knowledge of policies and insurance regulations when determining coverage, liability, & damages
Handling high-volume inbound and outbound calls, tailoring each conversation to the specific merits and details of the claims being handled, written correspondence and/or various electronic media
Effectively managing work through task driven queues while multi-tasking in a fast-paced call center environment
Supporting our customers through personalized, caring, and simple interactions

Benefits

Because work-life balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week!
Potential starting salary ranges: $59,059 - $81,988 annually
Starting salary will be based on skills, background, and experience
High end of the range limited to applicants with significant relevant experience
Potential yearly incentive pay up to 15% of base salary
Get Paid! On top of our competitive pay, you are eligible for an annual raise and bonus.
Stay Well! Focus on you and your family’s health with our robust health and wellbeing programs. State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan. All medical plans provide 100% coverage for in-network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!
Develop and Grow! Take advantage of educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.
Plan Ahead! Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more. You can also start a savings account or consider financing through our State Farm Federal Credit Union!
Take a Little “You” Time! You will have access to our generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off. With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you!
Give Back! We offer several ways to give back through our Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund.
Finish Strong! Plan for retirement using free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary.