Claim Specialist-Auto/Property-Hybrid

State Farm • Bloomington, IL

183d • $59,059 - $81,988 • Remote

About The Position

Being good neighbors - helping people, investing in our communities, and making the world a better place - is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good! Khakis optional... Grow Your Skills, Grow Your Potential.

Requirements

• Bachelor's degree in a related field is preferred or equivalent work experience
• Experience as a Claim Specialist in the insurance industry, specifically in auto and/or property claims
• Proficiency in using CCC, Xactimate, XactContents, and other estimating/evaluation software tools
• Strong knowledge of auto and/or property insurance policies, coverage and claim handling practices
• Familiarity with state or local regulations and compliance requirements
• Proven ability to assess damages, estimate repair costs, and negotiate settlements

Nice To Haves

• Excellent communication and interpersonal skills to effectively interact with clients, agents, and other stakeholders
• Proven effective empathy and de-escalation skills to handle difficult/emotional conversations with a customer-minded focus
• Detail-oriented with strong organizational and analytical skills
• Strong critical thinking and decision-making skills
• Ability to multi-task across technical platforms
• Accountability
• Resourcefulness

Responsibilities

• Investigating, evaluating, negotiating, and settling claims
• Applying knowledge of policies and insurance regulations when determining coverage, liability, & damages
• Handling high-volume inbound and outbound calls, tailoring each conversation to the specific merits and details of the claims being handled, written correspondence and/or various electronic media
• Effectively managing work through task driven queues while multi-tasking in a fast-paced call center environment
• Supporting our customers through personalized, caring, and simple interactions

Benefits

• Potential starting salary is $59,059 - $81,988 annually ($29.31 - $40.69/hour)
• Potential yearly incentive pay up to 15% of base salary
• State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options
• All medical plans provide 100% coverage for in-network preventative care
• Access to vision, dental, telemedicine, 24/7 mental health professionals, and much more
• Educational benefits like industry leading training programs, top-notch tuition assistance programs
• Generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off
• 401(k) plan with company contributions of up to 7% of your salary
• Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree