Claim Services Coordinator
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About The Position
If you're looking for a role where your skills are truly valued and your growth is supported in a culture built on balance, flexibility, and teamwork, then Old Republic Risk Management has the opportunity for you. We're searching for a Claim Services Coordinator to join our Brookfield-based team full-time, on-site, where collaboration isn't just encouraged-it's essential. As a Claim Services Coordinator, you'll play a vital role in supporting our claims operation while being surrounded by professionals who care deeply about quality, precision, and people. At Old Republic Risk Management, we believe in more than just getting the job done-we believe in doing it together, with integrity and respect. As a Claim Services Coordinator, you'll be the go-to problem solver, providing essential technical support to the claims services staff and acting as a key resource on compliance matters such as the Medicare, Medicaid, and SCHIP Extension Act (MMSEA Section 111). You'll bring your strong attention to detail to examine complex correspondence, interpret data with accuracy, and determine the appropriate response using a variety of tools and resources. Communication is a cornerstone of success in this role. As a Claim Services Coordinator, you'll handle high volumes of inbound and outbound calls from claimants, medical providers, attorneys, and other stakeholders-each interaction a chance to create a positive and professional experience, even under pressure. Your ability to listen actively, provide clarity, and resolve concerns will not only enhance the customer journey but also reflect the excellence we strive for at every level. You'll also collaborate directly with workers compensation bureaus, legal representatives, and third-party adjusters to ensure documentation is complete and accurate, following up with persistence and care. As a Claim Services Coordinator, you'll assist in onboarding new team members, provide ongoing training, and even serve as a back-up to the Claims Services Supervisor. You won't just be part of the team-you'll be instrumental in helping it thrive. We're seeking a Claim Services Coordinator with a high school diploma (or equivalent) and at least three years of related experience. If you're someone who thrives in a fast-paced, service-driven environment and is motivated by making a difference behind the scenes, this is the perfect role for you. Being a Claim Services Coordinator at Old Republic Risk Management means having the support of a team that values your contributions and the work-life balance to enjoy your success outside the office.
