Claim Representative Trainee - APD (Hybrid - Canton, MA)

Intact Specialty Solutions • Canton, MA

17h • $67,000 • Hybrid

About The Position

Our employees are at the heart of what we do: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you are bringing this purpose to life alongside a passionate community. Feel empowered to learn and grow while being valued for who you are. At Intact, we commit to supporting you in reaching your goals with tools, opportunities, and flexibility. It’s our promise to you. Who we are At Intact Insurance Specialty Solutions, we are experts at what we do in protecting what makes businesses unique. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups. Intact’s Global Specialty Lines business spans across more than 20 verticals in four distinct markets: U.S., Canada, UK and Europe. The following opportunity is for our U.S. team. The opportunity We currently have an opportunity for a Claim Representative Trainee to join our APD Claims team based in our Canton, MA office on hybrid schedule. This accelerated program is designed to give the trainee a broad overview of Intact Specialty Solutions ADP Team. The program lasts 12 months with an opportunity of a promotion upon completion. This role starts on June 1st. Under close supervision as part of the formal training program, trainees will develop skills and knowledge to provide efficient and effective disposition of assigned claims through timely investigation, evaluation and resolution.

Requirements

• Bachelor’s degree preferred, with some business or insurance background.
• 0 - 1 years of claims experience.
• Must be able to obtain an adjuster license no later than October 1, 2026, with dedicated training and study time provided

Responsibilities

• Makes timely and appropriate contacts and completes appropriate level of investigation to make determination of coverage, liability and damages for routine claims.
• Determines exposure, establishes adequate initial reserves and makes timely adjustments within authority level, as required.
• Within authority level, assigns and directs activities of internal and external resources as required; including independent adjusters and appraisers.
• Identifies questionable claims and consults with SIU for further direction as appropriate.
• Under close supervision, may determine settlement value of the loss and negotiate proper settlement of claims within authority.
• Provides recommendations for settlement and disposition of claims exceeding authority level.
• May utilize liability tools.
• Documents clearly and concisely all relevant activity on assigned files and makes recommendations for additional activity as appropriate.
• As this is a developmental role, completes required learning programs and on the job training as needed.
• Depending on the case load and business, may be working toward getting state approved license or certificate.
• Anticipates and meets all customer needs (internal and external).

Benefits

• In addition to base salary, full time Intact employees are also eligible for bonus potential and a full range of benefits to include: Comprehensive medical, dental and vision insurance with no waiting period
• Competitive paid time off programs
• 401(k) savings and annual contributions of up to 12% of annual salary
• Mental health support programs, life and disability insurance, paid parental leave and a variety of additional voluntary benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level