Claim Representative Trainee, Inside Property

Travelers-posted about 1 year ago

$44,200 - $72,800/Yr

Full-time • Entry Level

Richmond, VA

5,001-10,000 employees

Insurance Carriers and Related Activities

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The Claim Representative Trainee, Inside Property position at Travelers is an entry-level role designed to develop skills necessary for investigating, evaluating, negotiating, and resolving property claims of lesser value and complexity. The role involves completing a comprehensive training program that includes online, virtual, classroom, and on-the-job training, with the goal of progressing to a Claim Representative position. The trainee will handle first-party property claims, ensuring compliance with quality standards and state regulations while providing excellent customer service throughout the claim life cycle.

Completes required training program to progress to the next level position.
Handles 1st party Property claims of low to moderate severity and complexity as assigned.
Establishes accurate scope of damages for building and contents losses.
Investigates and evaluates all relevant facts to determine coverage, damages, and liability of claims.
Establishes timely and accurate claim and expense reserves.
Determines appropriate settlement amounts based on various evaluations and estimates.
Negotiates and conveys claim settlements within authority limits.
Writes denial letters and other complex correspondence to insureds.
Assesses extent of damages and manages damages through cost evaluation tools.
Maintains an effective diary system and documents claim file activities.
Manages file inventory to ensure timely resolution of cases.
Provides excellent customer service to meet the needs of all stakeholders.
Recognizes when to refer claims to Special Investigations Unit and/or Subrogation Unit.
Performs administrative functions as required.
Provides multi-line assistance in response to workforce management needs.

High School Diploma or GED and one year of customer service experience OR Bachelor's Degree required.
Bachelor's Degree preferred or a minimum of 2 years of work or customer service related experience preferred.
Demonstrated ownership attitude and customer centric response to all assigned tasks.
Verbal and written communication skills.
Attention to detail ensuring accuracy.
Ability to work in a high volume, fast paced environment managing multiple priorities.
Basic analytical thinking and judgment/decision making skills.

Experience in the insurance industry.
Familiarity with property claims processes.

Health Insurance coverage from the first day of employment for employees and eligible family members.
401(k) matching contributions dollar-for-dollar up to the first 5% of eligible pay.
Minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Access to a wellness program with tools, discounts, and resources for health and wellness goals.
Encouragement for volunteer work with a Matching Gift and Volunteer Rewards program.

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