Claim Representative I

Capital Insurance Group•Bakersfield, CA

58d•Hybrid

About The Position

At Capital Insurance Group we offer our employees more than just a job. We foster career growth, provide opportunities to give back to our communities, and help you take the next step in your career! CIG was founded in 1898 by a group of earnest farmers in need of protection and today, we are the leading West Coast Property & Casualty insurer. CIG is certified as a Great Place to Work and provides a collaborative, inclusive, and fun work culture for all employees. Why choose CIGs Claims Team? CIG claims department is here to support our insureds throughout their claims process. We work directly with our agency partners and policyholders to accomplish successful claim resolutions. Join the claims operation and you can be part of a team who provides excellent service, build relationships, and achieves successful outcomes for our clients. Job Overview Under general supervision, responsible for obtaining and maintaining essential information in order to handle Non-Injury Auto claims. May conduct investigations on assigned cases based on policy and accident details to confirm coverage and damages owed. Responsible for managing rental coverage and settling physical damage coverage based upon approved estimates and/or total loss evaluation. Requires close coordination with material damage and subrogation specialists.

Requirements

High school diploma plus 1-3 years of related customer service experience or applicable insurance knowledge.
Must demonstrate strong customer service focus, a proficient understanding and use of basic policy/contract coverage (including regulatory/policy differences, legal liability, and general policy coverage) and be able to recognize questionable coverage/contract situations which necessitate supervisory involvement.
Position requires excellent oral, written, interpersonal communication and keyboarding skills along with the capacity to multi-task in a structured work environment.
Requires strong working knowledge and ability to utilize multiple systems to handle/process claims.
General understanding of overall claim operations and key stakeholders.
Knowledge of Microsoft Outlook and keyboard shortcuts is desired.

Responsibilities

Provides positive customer experience while appropriately handling routine auto claims by obtaining information and maintaining accurate records about accidents from customers through telephone and written reports. Champions our multiple electronic platforms.
Arranges and reschedules appraisals, reviews appraisal reports and communicates with customers, and repair shops, etc.
Secures essential facts about accidents, negotiates settlements and explains denials to policyholders. Identifies exceptions and transfers high complexity claim files as needed.
Reviews pending claims, updates claim file, executes on outstanding items, and moves files to closure expediently. Ensures payments processed timely as needed or inputs payments within authority.
May be required to assist in CAT situations.
Develops and continuously builds product, procedural and technical systems knowledge.
Completes licensing and continuing education requirements as required.
Job description is not prescriptive, but rather a guide as to the duties and responsibilities you will have, however it is not limited to the listed above.

Benefits

Accrue twenty-one days of Paid Time Off during your first year
Up to eighty-seven percent of benefits covered by CIG for you and your family members
Medical, dental, vision plans
Basic Life & AD&D
Employee Assistance
Leave Management
Long Term Disability
Short Term Disability (Outside of CA)
Family Caregiver Support (Homethrive)
Child Care Resources (Tootris)
Business Travel Accident Protection
Voluntary benefit offerings
Short-term (CA only)
Voluntary Life AD&D self, spouse and child plans
Flexible Spending
Health Savings (HSA)
Hospital Indemnity
Accidental Injury
Critical Illness
ARAG Legal Services
Norton LifeLock
Nine paid holidays, plus two floating holidays
Above and Beyond Reward Recognition Program
Kudos & Shout Out Points Program
Quarterly Above and Beyond Bonus Program
Annual Above and Beyond Bonus Program
Competitive compensation
Base compensation
Salary Management Spot Bonuses
Annual Incentive/Profit sharing program, potential payout annually based on company results.
Discount partnerships
Gym memberships, credit union, travel, shopping, restaurants, theme parks, and more
Insurance Educational reimbursement and bonus programs
Employee Referral Bonus Program
Home and Auto Insurance Discount Program.
Paid Volunteer Time Through company planned community events and choose your own adventure PVT in giving back in ways that are meaningful to you!
Retirement savings benefit (401k and Roth + match)
Health & Financial Wellness
Wellness platform, tools and events
Health Savings Account match
Financial Wellness Resources