Claim Representative - Complex Claims Unit BI

The Hartford•Hartford, CT

14d•Hybrid

About The Position

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. The Claim Representative is a claim handling role within Complex Claims Unit – Bodily Injury (CCU-BI). CCU is a highly specialized claim organization responsible for the management of latent bodily injury (asbestos, sexual molestation, opioid, toxic tort) claims brought against The Hartford’s insureds. Claims in CCU are often associated with complex fact patterns and coverage issues that may involve multiple years and types of insurance coverage. CCU claims also commonly involve litigation, require subject matter expertise to manage and can involve higher exposures.

Requirements

Strong verbal and written communication skills
Strong analytical, problem solving and critical thinking skills
Strong customer service and active listening skills
Strong time management and organization skills
Negotiation and conflict resolution skills
Working knowledge of MS Office especially Word and Excel

Nice To Haves

1- 2 years of claim handling or equivalent experience (prefer GL/BI)
Bachelor’s degree

Responsibilities

Work effectively with customers and business partners in the management of claims
Review and analyze policies and coverage parts
Write and articulate coverage positions
Conduct investigations regarding claims and/or lawsuits
Manage litigation and defense budgets
Make liability and damages assessments
Pursue coverage and liability risk transfer against other liable parties and insurance carriers
Conduct negotiations and articulate coverage/liability positions
Attend mediations and trials, as necessary
Manage expenses, reserves and financial transactions
Maintain up to date claims metrics