Claim Representative - Auto Physical Damage (Hybrid)
About The Position
Our employees are at the heart of what we do: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you are bringing this purpose to life alongside a passionate community. Feel empowered to learn and grow while being valued for who you are. At Intact, we commit to supporting you in reaching your goals with tools, opportunities, and flexibility. It’s our promise to you. Who we are At Intact Insurance Specialty Solutions, we are experts at what we do in protecting what makes businesses unique. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups. Intact’s Global Specialty Lines business spans across more than 20 verticals in four distinct markets: U.S., Canada, UK and Europe. The following opportunity is for our U.S. team. The opportunity We currently have an opportunity for a Claim Representative to join our Claims - Auto Physical Damage team working on hybrid schedule based in our Canton, MA office. The Claim Representative provides efficient and effective disposition of assigned claims through timely investigation, evaluation, and negotiation.
Requirements
- Bachelor’s degree preferred or equivalent claims technical experience required.
- 1-3 years of claims experience.
Responsibilities
- Makes timely and appropriate contacts, determines and completes appropriate level of investigation to make determination of coverage, assess liability and determine damages.
- Takes a recorded statement from all parties involved in the claim.
- Independently determines exposure, establishes adequate initial reserves and makes timely adjustments as required.
- Assigns and directs activities of internal and external resources as required; including independent adjusters and appraisers.
- Determines whether additional evidence is required including but not limited to accident reports, accident scene reconstructions, witness statements, police reports, expert opinions, etc.
- Independently determines settlement value of the loss and negotiates proper settlement of claims within authority.
- Provides recommendations to management for settlement and disposition of claims exceeding authority level.
- Documents clearly and concisely all relevant activity on assigned files and makes recommendations for additional activity as appropriate.
- Stays abreast of state license requirements and participates in education as required.
Benefits
- Comprehensive medical, dental and vision insurance with no waiting period
- Competitive paid time off programs
- 401(k) savings and annual contributions of up to 12% of annual salary
- Mental health support programs, life and disability insurance, paid parental leave and a variety of additional voluntary benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
1,001-5,000 employees
