Claim Operations Specialist - Business Resource Center
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About The Position
The Claim Operations Specialist - Business Resource Center at Travelers Insurance is a pivotal role that focuses on enhancing customer engagement and supporting claim professionals in their efforts to resolve claims efficiently. This position operates under moderate supervision and is integral to maintaining the high standards of service that Travelers is known for. The specialist will engage with customers, addressing their inquiries and concerns promptly and professionally, ensuring that they feel supported throughout the claims process. This role is not only about customer service; it also involves a variety of operational tasks that are essential for the smooth functioning of the claims department. In this role, the specialist will partner with claim professionals across multiple departments to facilitate the timely resolution of claims. This includes documenting claim files accurately, managing incoming and outgoing mail, and ensuring that all necessary reports and records are requested and reviewed. The specialist will also be responsible for processing financial transactions related to claims, including issuing payments and handling vendor invoices. Attention to detail is crucial, as the role requires maintaining accurate records and managing data discrepancies effectively. The Claim Operations Specialist will also play a key role in financial controls and assessments, ensuring that the claim center adheres to established financial standards. This includes performing reconciliations, assessing the reasonableness of data, and preparing operational reports for claim professionals and managers. The position may require occasional lifting of items up to 20 pounds, and the specialist will be expected to perform other duties as assigned, contributing to the overall efficiency of the claims department.
