Claim Manager - General Aviation

American International Group • New York, NY

173d • $154,000 - $192,000

About The Position

The Claim Manager - General Aviation is a key leadership position responsible for managing the Hull, Light Aviation and Vertical Unit team, including direct reporting responsibility for a team of approximately eight adjustors located throughout the US. This role involves serving as both a people manager and a technical referral point for NA Aerospace claim team members, leveraging established aviation claims adjusting experience and industry presence for significant client and broker engagement responsibilities. The position requires developing talent from within the team, ensuring operational excellence, and adjusting a selection of the department's most complex claims. Collaboration with NA Aerospace Claim leaders, Global and NA Aerospace underwriting business leads, and stakeholders is essential to deliver a consistent, efficient, and customer-centric NA Aerospace claim proposition.

Requirements

• Proven leadership and personnel management skills.
• Extensive Aerospace general aviation claim management experience.
• Demonstrated ability to manage a broad range of stakeholders.
• Highly collaborative approach across functions and geographies.
• Ability to manage and influence team and stakeholders across North America.
• Strong technical Aerospace claim capability to manage and oversee AIG's NA Aerospace Claim portfolio.
• Established positive reputation and market presence in Aerospace Insurance claim management.
• Ability to manage/minimize the total cost of Aerospace claims.

Responsibilities

• Provide strong technical Aerospace claim leadership across the general aviation sub-class within NA Aerospace Claims aimed at ensuring the best possible loss outcomes through Total Cost of Claim management and initiatives.
• Delegate reserving, payment, and settlement authority to NA Aerospace claim team members in accordance with Global guidelines.
• Communicate, update, and maintain compliance with established AIG Litigation Claim guidelines, ensuring appropriate and timely engagement with AIG Legal department.
• Work closely with Specialty leadership and Head of NA Aerospace Claims to ensure appropriate resource levels and skill sets to support the NA Aerospace claim portfolio.
• Responsible for timely and accurate reporting of NA Aerospace major claim casualties and catastrophes.
• Establish and maintain strong relationships with Global / NA Regional Aerospace underwriting, actuaries, finance, reinsurance, customers, and brokers.
• Support underwriting partners in account management and new business development.
• Review existing best practice guidelines and claim adjustment procedures and recommend improvements as needed.
• Maintain superior Aerospace claim team skills by supporting/providing technical training and recruiting top Aerospace claim talent.
• Lead AIG's North American Aerospace claim industry thought leadership by contributing to and participating in local market seminars, programs, and industry events.
• Identify and report NA Aerospace claim trends, lessons learned, and risk management opportunities to the Head of NA Aerospace claims.
• Support Head of NA Aerospace Claims on all assigned projects and initiatives.
• Enable and facilitate NA Aerospace Claims team compliance with all appropriate governmental regulatory and AIG Corporate claims governance guidelines.

Benefits

• Base salary range of $154,000-$192,000.
• Eligible for a bonus in accordance with the terms of the applicable incentive plan.
• Comprehensive benefits package focused on health, wellbeing, financial security, and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Insurance Carriers and Related Activities
• Number of Employees: 5,001-10,000 employees