Claim Manager Assistant I (Remote)

Davies • Home, AL

1d • Remote

About The Position

Imagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America , we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors. We are on the lookout for a Claim Manager Assistant I who will be responsible for handling and processing a variety of incoming and outgoing communications in a fast-paced office environment facilitating timely and accurate claim determinations. This includes handling inbound and outbound telephonic, electronic, and mail information supporting the fulfillment of claim requirements from Insureds, physicians, and care providers. The CMA I is responsible for providing superior telephonic customer service to insureds and their representatives, as well as administrative support to Claim Managers. This is a full-time remote role.

Requirements

• High school degree or equivalent experience required; business experience preferred
• Prior customer service experience required; insurance or medical background preferred
• Excellent organizational skills with an eye for detail
• Understanding of medical terminology a plus
• Proven interpersonal, verbal, telephonic, and written communication skills
• Must possess a high degree of tact, diplomacy and professionalism when dealing with all types of customers
• Ability to prioritize work using organizational and decision-making skills
• Must be detail oriented with ability to work independently as well as be part of a team
• Solid knowledge of Microsoft Office Products as well as other business-related software
• Ability to learn new system applications quickly
• Ability to quickly apply learned principles to specific and unique circumstances

Responsibilities

• Provide exceptional internal and external Customer Support in a phone support role
• Prepare claims for Claim Manager review and adjudication
• File management and organization
• Meet or exceed all established minimum expectations/metrics and goals for the position
• May perform additional duties as assigned

Benefits

• Medical, dental, and vision plans to support your health and that of your family
• A 401(k) plan with employer matching
• Time‑off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non‑exempt employees
• Paid holidays
• Life insurance and short‑term and long‑term disability coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees