Claim Examiner-Ocean Marine
About The Position
We’re not like other insurance companies. From our specialty products to our business model, our culture to our results — we’re different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn’t just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us. RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar — a testament to our culture and validation of our reputation as an excellent underwriting company.
Requirements
- Must be proactive in initial investigation, claim handling, vendor management (including marine surveyors, engineers, attorneys, salvors, etc.) and resolution of claims.
- Superior verbal and written communication skills to work effectively with internal and external customers.
- Strong attention to detail.
- Strong analytical, investigative, and problem resolution skills.
- Proactive approach with initial investigation, claim handling, vendor management, and resolution.
- Working knowledge of the commercial and/or marine industry.
Nice To Haves
- Typically requires a bachelor’s degree in Business, Insurance, or a related field and 2 or more years of relevant insurance related experience preferred, but not required.
Responsibilities
- Responsible for investigating and negotiating ocean marine claims to resolution, which includes cargo, hull, P&I, liability and marine property claims.
- Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, surveyors, experts, the special investigation unit, other adjusters, salvors, etc.
- Identifies complex issues and seeks assistance as needed.
- Handles claims on a good faith basis.
- Conducts and handles claim negotiations with insureds, claimants, and public adjusters.
- Responds to customer inquiries and makes appropriate decisions.
- Interprets and determines policies, leases, by-laws, declarations, articles and contract coverages.
- Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas.
- Collaborate with colleagues in a team environment to resolve complex claims issues.
- Willingness to travel for claim handling when appropriate.
Benefits
- Annual bonus plans
- Employee stock ownership plan (ESOP)
- 401(k) — automatic 3% company contribution
- Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)
- Paid time off (PTO) and holidays
- Paid volunteer time off (VTO) to support our communities
- Parental and family care leave
- Flexible & hybrid work arrangements
- Fitness center discounts and free virtual fitness platform
- Employee assistance program
- Comprehensive medical, dental and vision benefits
- Flexible spending and health savings accounts
- 2x base salary for group life and AD&D insurance
- Voluntary life, critical illness, & accident insurance for purchase
- Short-term and long-term disability benefits
- Training & certification opportunities
- Tuition reimbursement
- Education bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
