Claim Director-Marine

Chubb ExternalPhiladelphia, PA
101d

About The Position

This is an individual contributor role within our Major & Specialty Claims Team. Investigate and settle first and third-party marine claims (personal and commercial). The position requires strong negotiation and customer service skills, including the ability to handle high profile clientele. A background in marine surveying, recreational marine claims adjudication or an understanding of marine (boat & yacht) repairs is beneficial, but not required. Candidate needs to work well with policyholders, brokers, attorneys and home office in the resolution of claim files. Additionally, the individual will be expected to interact with our underwriting department on a regular basis. The individual must work effectively as a member of the team and readily adjust priorities to respond to pressing and changing workplace demands.

Requirements

  • Strong negotiation and customer service skills
  • Ability to handle high profile clientele
  • Background in marine surveying or recreational marine claims adjudication is beneficial
  • Understanding of marine (boat & yacht) repairs is beneficial
  • Ability to work effectively as a team member and adjust priorities

Responsibilities

  • Investigate and settle first and third-party marine claims (personal and commercial)
  • Handle high profile clientele with strong negotiation and customer service skills
  • Work with policyholders, brokers, attorneys, and home office in the resolution of claim files
  • Interact with the underwriting department on a regular basis
  • Direct, manage, and supervise surveyors, investigators, experts, and attorneys subject to established guidelines and procedures
  • Assist with technical claims handling development of staff adjusters
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