Claim Consultant Construction Bodily Injury/Property Damage

The Hartford•Scottsdale, AZ

1d•Hybrid

About The Position

The Claim Consultant is a claim handling role within Complex Claims Unit- Construction (Bodily Injury/Property Damage). CCU is a highly specialized claim organization. This role is responsible for the management of construction related general liability claims in ECOS involving bodily injury and property damage. Claims are often associated with complex fact patterns requiring contract analysis and coverage issues. These claims also commonly involve litigation along with higher exposures. The Claim Consultant is accountable for delivering superior customer service and successfully investigating, reserving, recommending, and implementing strategies to resolve claims consistent with corporate claim standards, policies, and procedures and statutory, regulatory and ethics requirements.

Requirements

Bachelor’s degree preferred
5+ years commercial general liability claim handling experience
Western jurisdiction knowledge preferred
Strong verbal and written communication skills
Ability to present in a roundtable setting with a well-reasoned and analytical evaluation Strong analytical, problem solving and critical thinking skills
Strong customer service and active listening skills
Strong time management and organization skills
Strong negotiation and conflict resolution skills
Consistently utilize and maintain up to date metrics
Working knowledge of MS Office especially Word and Excel
Active Property & Casualty State Insurance Adjuster license, preferred
high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wifi, Hotspots, Fiber without a modem and Satellite
Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable
minimum upload/download speeds of 5Mbps/30Mbps will be required
As a condition of your employment, you must obtain and maintain a State Adjuster's License to process Property & Casualty Insurance Claims in the states supported by your office. Continued employment with The Hartford is contingent upon the successful passage of the Licensing exam(s) within 30 business days from the completion of the licensing training.

Responsibilities

Provide proactive communications to customers and business partners in the management of claims
Respond to inquiries from customers and provide superior customer service
Review and analyze complex policies and coverage parts
Write and articulate coverage positions
Conduct investigations regarding claims and/or lawsuits
Manage litigation and counsel, inclusive of litigation planning, budgeting, and implementing a liability resolution strategy
Make liability and damages assessments
Pursue coverage and liability risk transfer against other liable parties and insurance carriers
Expertly contribute to loss cost management by recognizing potential for Subrogation and Special Investigation
Attend mediations and trials, as necessary
Manage expenses, reserves and financial transactions
The Claim Consultant will demonstrate the ability to timely manage medium to high exposure accounts exhibiting detailed claim knowledge with a well-reasoned analytical focus and a claim resolution strategy