Claim Clerk

Ccmsi • Birmingham, AL

1d • $18 - $21 • Onsite

About The Position

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success. We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work® , and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

The Claim Clerk provides front-line customer service and administrative support to claim personnel and internal teams. This position is responsible for managing incoming calls, processing claim-related documentation, and performing a variety of clerical duties to support efficient claim operations. The role contributes to high-quality claim service in accordance with corporate claim standards, service commitments, and client expectations, while also supporting overall office operations and security. This position is accountable for the quality of claim service as perceived by CCMSI clients and within Corporate Claim Standards.

Requirements

• Excellent oral and written communication skills.
• Initiative to set and achieve performance goals.
• Ability to cope with job pressures in a constantly changing environment.
• Knowledge of all lower level claim position responsibilities.
• Must be detail oriented and a self-starter with strong organizational abilities.
• Ability to coordinate and prioritize required.
• Flexibility, accuracy, initiative and the ability to work with minimum supervision.
• Discretion and confidentiality required.
• Reliable, predictable attendance within client service hours for the performance of this position.
• Responsive to internal and external client needs.
• Ability to clearly communicate verbally and/or in writing both internally and externally.
• High School diploma or equivalent required.

Nice To Haves

• Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required.
• Proficient in Microsoft Office

Responsibilities

• Answer calls and take messages
• Match mail for assigned accounts.
• Follow up on bills.
• File claim mail and related documents.
• Set up designated claim files and complete all set up instructions, as requested.
• Summarize correspondence and medical records in the claim log notes as wells as file it in the appropriate claim, as directed by claim staff.
• Retrieve closed files and re-file in storage.
• Maintain claim files in storage.
• Photocopy claim documents, as needed.
• Return provider calls or other calls, as directed.
• Provide support to claim staff on client specific teams.
• Compliance with service commitments as established by the team.
• Maintain office security system access including enabling and disabling access.

Benefits

• 4 weeks ( Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
• Comprehensive benefits : Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans : 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth : Internal training and advancement opportunities
• Culture : A supportive, team-based work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees