Claim Center Trainer

Chubb • Phoenix, AZ

1d

About The Position

The Claim Center Trainer/Facilitator is responsible for designing and delivering engaging training programs for new hires and current employees within the North America Claim Center. This role focuses on building foundational and advanced skills for North America Claims Contact Center positions, utilizing a variety of facilitation techniques to ensure effective knowledge transfer, skill development, and ongoing professional growth. Key responsibilities: Facilitate the delivery of virtual and in-person new hire and upskill curricula using diverse facilitation methods to maximize learner engagement. Design new hire and upskill curriculum. Assess learner needs to adapt training delivery and design. Collaborate with subject matter experts and leadership to ensure content accuracy and alignment with business objectives. Evaluate training effectiveness through feedback, assessments, and performance metrics Maintain currency with industry trends, adult learning principles, and new facilitation techniques to continuously enhance training programs and promote continued learning within North America Claim Center.

Requirements

• Bachelor’s Degree (or equivalent experience)
• 2+ years of experience in facilitation, instructional design, or a related field.
• Strong coaching and mentoring expertise to support learning and enhance performance.
• Demonstrated ability to engage learners using facilitation techniques and virtual platforms for remote delivery.
• Knowledge of adult learning theories and instructional design methods.
• Strong knowledge of claims processes, documentation, provider platforms, and customer service best practices.

Nice To Haves

• Demonstrated proficiency in North America Claims Contact Center workflows and processes, with strong technical expertise and thorough understanding of Best Practices.
• Experience handling Worker’s Compensation Claims.

Responsibilities

• Facilitate the delivery of virtual and in-person new hire and upskill curricula using diverse facilitation methods to maximize learner engagement.
• Design new hire and upskill curriculum.
• Assess learner needs to adapt training delivery and design.
• Collaborate with subject matter experts and leadership to ensure content accuracy and alignment with business objectives.
• Evaluate training effectiveness through feedback, assessments, and performance metrics
• Maintain currency with industry trends, adult learning principles, and new facilitation techniques to continuously enhance training programs and promote continued learning within North America Claim Center.

What This Job Offers

• Job Type: Full-time
• Number of Employees: 5,001-10,000 employees