Claim Call Center Representative - Omaha, NE

Stillwater Insurance Group • Omaha, NE

11d • Onsite

About The Position

Join our collaborative team where effort and work ethic get noticed. Enjoy a positive, friendly, energetic work environment with accessible leadership, where you will have the opportunity to learn the insurance industry and valuable skills while we invest in your future career with us. Why Stillwater? Stillwater Insurance Group is a mid-sized national insurance provider offering a variety of home, auto and commercial insurance products in 50 states. We are headquartered in Jacksonville, Florida, with additional offices in New York and Omaha, Nebraska. We offer an up-beat and supportive environment for a new team-member who brings a positive attitude, reliable work habits, attention to detail and an interest in learning. Our employees consistently describe Stillwater as a great company with great people where honesty and integrity are high priorities. Coaching and development, recognition and growth opportunities are some of the benefits of working in our small team environment. This position will assist the Claims Department with capturing first notice of loss data, creating new claim records, handling incoming calls directed across the enterprise, and expert system usage. Further, the position requires deep attention to detail and exceptional communication and listening skills. Cross training in administrative duties and responsibilities to provide resource assistance across the claim department. This is a full-time, in-office position located in Omaha, NE, on Southpoint Parkway. The schedule is Monday through Friday, from 10:00 AM to 7:00 PM. This role is eligible for a shift differential.

Requirements

• A high school diploma or GED certificate or equivalent
• 6 months’ call center experience
• Strong data entry skills and the ability to type 32 WPM or more
• Demonstrated proficiency in Windows based operating systems and Microsoft office
• Ability to navigate multiple computer screens and browsers quickly and accurately
• Strong comprehension skills, professional demeanor
• Solid oral & written communication skills
• Demonstrated strong attention to detail and solid problem-solving skills

Nice To Haves

• Bilingual, Spanish to English
• Insurance knowledge preferred

Responsibilities

• Process clients’ first notice of loss claim reports received through Stillwater’s phone & non-phone reporting options in a timely and accurate manner.
• Resolve complex claims inquiries and problems, judging when to pass complex queries on to or involve others in order to provide an effective service and clear advice to colleagues and customers.
• Liaise with internal and external clients in order to exchange information, clarify facts, and resolve queries and/or problems efficiently.
• Provide feedback and recommendations to the team in order to improve the quality of customer care.
• Follow procedures to ensure adherence to the company’s risk and compliance policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED