Claim Associate

Ocean Network Express

1d • Hybrid

About The Position

This position is responsible to create, maintain, investigate, negotiate and
settle cargo claims presented against ONE and ensures that the claims
processes are handled in an efficient manner. Associate will also handle third
party recovery claims. Position will work directly with Claims Manager,
Supervisor, customers, vendors, and other stakeholders to help resolve claims
issues.

Requirements

• Ability to take initiative and adapt to a quickly changing work environment
• Ability to work both independently and in a team environment
• Must be detail-oriented, accurate, and self- motivated
• Strong communication and interpersonal skills
• Ability to exercise sound judgment in all situations
• A minimum of 2 years’ work experience or equivalent claims adjuster industry experience
• Bachelor’s degree is required.

Nice To Haves

• Experience with specialized computer systems to monitor and manage claims is a plus
• Excellent systems skills with proficiency in MS Excel, Word, Powerpoint, GMail
• Experience in a transportation, Admiralty law firm, corporate legal department, or at an ocean carrier preferred.

Responsibilities

• Investigate, negotiate and settle claims on best terms available to ONE and in accordance with contract terms, liability limitations, and liability exemptions.
• Maintain documentation and communication with Protection and Indemnity Insurers (Clubs)
• Pursue recovery against 3rd parties under liability or contracts, whenever possible
• Accurately maintain and update multiple databases to ensure proper documentation is analyzed to submit claims and recover funds
• Work closely with personnel in other departments for assistance in the claims area
• Process payment requests, funds transfers and invoicing to process and collect payments and collections
• Perform other duties on as needed basis

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level