Claim Assessor
MSX International•Dearborn, MI
About The Position
The Claims Specialist provides program claim review, claim entry assistance to both dealers and field personnel as needed. The Claims Specialist at times may act as a liaison between program headquarters and dealers to resolve discrepancies or conflicting coverage on vehicle repairs.
Requirements
- Strong analytical and problem solving skills
- Strong interpersonal and organizational skills
- Strong written and verbal skills
- Accuracy and attention to detail
- Excellent Follow-up
- Microsoft Word (entry level)
- Microsoft Excel (entry level)
- Ability to balance changing priorities and to provide regular status reports as requested
Nice To Haves
- Prior OEM claim entry experience
- Prior warranty coverage review experience
- Associates Degree
Responsibilities
- Subject matter expert to internal staff, dealers and OEM personnel for claim entry issues and questions
- Review dealer submitted claims for accuracy as defined by the specific claim type
- Develop and maintain basic program reports
- Contact fleet customers via email for claims exceeding a specific dollar value
- Chargeback to dealers of unauthorized or incorrect claims
- Respond to customer or dealer submitted questions via email or phone regarding rejected claims
- Troubleshoot rejected claims
- Evaluate claims to determine if Basic Manufacturer’s Warranty, Extended Plan Coverage or other OEM program coverage may apply
- Assist in documentation of claim entry procedures, processes and reference material
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
