Claim Analyst 2

Principal Financial Services • Des Moines, IA

273d • $19 - $35 • Remote

About The Position

As a Claim Analyst 2, your day will be anything but routine. In this fast-paced environment, every single day offers new challenges and the ability to use your excellent analytical, multitasking, attention to detail, prioritization, and interpersonal skills to assist with our clients' life insurance claims. This position offers you a challenging yet exciting career where you can make an impact in the lives of many of our clients. Although you may need to make some impactful decisions, we equip you with the training, tools and resources to allow you to be successful!

Requirements

• 4+ years of claims or customer service experience or equivalent proven through one or a combination of the following: work experience, training, military experience, education.
• Life Insurance claim processing experience preferred.
• Demonstrates excellent verbal and written communication skills.
• Excellent typing skills.
• Ability to adapt to frequent change, make independent decisions and take ownership to resolve issues.
• Ability to maintain a high degree of accuracy and pay strict attention to detail.
• Good math skills.
• Strong proficiency with business unit products, processes and systems.
• Proficient with desktop applications such as MS Office and Internet browsers.
• Ability to optimally navigate within numerous software and web applications.
• Ability to balance multiple tasks in a fast-paced environment with attention to detail.
• Able to maintain confidentiality.

Responsibilities

• Acquire, analyze, and investigate death certificates, beneficiary designations, and financial and contractual information to make effective and timely claim decisions.
• Communicate optimally and compassionately with agents and beneficiaries via phone, email, text, and letters.
• Provide clients with updates regarding policy provisions, claim decisions, status, and all other aspects of the claim process to ensure they fully understand the company's position.
• Supervise and follow up on outstanding items to ensure compliance with regulations, service timing, and quality guidelines.

Benefits

• Personal Time Off (PTO) is provided to hourly (non-exempt) employees and provides a set amount of accrued time earned each pay period.
• Pension Eligible

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level