Claim Adjuster I

Kentucky Farm Bureau Mutual Ins Co • Hopkinsville, KY

12h • Onsite

About The Position

The Claim Adjuster I will undergo necessary training and educational activities to prepare for a career as a claim professional. This role involves providing assistance as instructed by a supervisor and delivering prompt, courteous, and fair claim service. The position supports the corporate strategy of commitment to member relationships and the strategic mission of the Claims function.

Requirements

• Combination of formal education, training, and experience to acquire knowledge and skills generally equivalent to those possessed by a four-year college graduate.
• Ability to interpret policy contracts and legal documents.
• Strong written and verbal communication skills.
• Ability to make timely decisions.
• Good negotiation and public relations skills.
• Obtain Kentucky Staff Adjuster License within six months of employment.
• Valid driver’s license and good driving record.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Support the corporate strategy of our commitment to the member relationship.
• Support the strategic mission of the Claims function as it relates to goals for the organization.
• Learn about and exhibit the Guiding Principles in your daily work.
• Develop and maintain relationships with the agency force and support the agencies through sound and effective claim management practices.
• Handle all claims in accordance with the provisions of the Unfair Claims Settlement Practices Act and in an ethical and compliant manner.
• Satisfactorily complete or be in progress to complete the KFB training plan.
• Satisfactorily complete the required Kentucky Farm Bureau sponsored courses.
• Review loss reports, and confirm coverages.
• Conduct prompt and thorough investigations of losses.
• Maintain and thoroughly document electronic claim files to support actions taken.
• Maintain adequate reserves and active diaries on all files.
• Complete assignments.
• Promptly evaluate and resolve claims through settlement or denial.
• Visit agency offices on a regular basis.
• Actively pursue salvage recovery.
• Assist subrogation unit with subrogation recovery.
• Assist the special investigative unit with suspicious claims.
• Report claims in accordance with reporting guidelines or as requested by supervisory personnel.
• Assign, direct and actively monitor out-of-state claims.
• Develop and maintain knowledge of policy contracts, court decisions, and industry trends.
• Handle claims in compliance with statutes, regulations, and case law.
• Complete assignments.
• Maintain ability to function as an adjuster trainee.
• Serve as a catastrophe team member or assist in other claim offices or locations as requested.
• Regular, predictable attendance.
• Promptly report complaints and respond, as directed.
• Report immediately receipt of all summonses.
• Report incorrectly rated policies or poor risks to PARM (Underwriting) with the assistance of your supervisor.
• Submit timely and accurate expense reports and mileage reports.
• Attend and participate in company claim meetings, seminars, and continuing education activities.
• Maintain and properly use company facilities, equipment, supplies, and vehicles.
• Follow company guidelines related to personal use of company vehicles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees