The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture. Our Commercial Lines Operations department is seeking a Senior Business Analyst to join our growing team out of our Worcester, MA location. Position is eligible for Hybrid/Flex work arrangement. This is a Full-time, Exempt role. Incumbents serving in the Business Analysis job family are responsible for the collection, development, analysis, documentation, and communication of business needs and requirements. Throughout an assignment, Business Analysts will act as a liaison while they interface and work collaboratively with technology and business organizations. Business Analysts are expected to use their working understanding of information systems, business operations, and processes to analyze requirements, develop specifications, storyboarding and prototyping to facilitate the design of integrated solutions. Their knowledge of business analysis, business processes and project methodologies are applied to all their assignments. Incumbents in this job family must have a solid understanding of their business partners existing business processes, key drivers, and measures of success for the business, and the short and long-term direction of the business and technology. Incumbents must be innovative in identifying, proposing, and executing solutions, negotiating requirements across multiple partners or departments, and must understand project scope management. Business Analysts should have a high-level understanding of the overall IT architecture to understand the issues and implications of proposed system and hardware solutions.