Civilian Agencies Client Account Manager

Pond & Company•Huntsville, AL

About The Position

The primary responsibility of the Client Account Manager is to develop, implement and manage the Civilian Agency Account in order to grow future business and services. The Client Account Manager is expected to work closely with the customer, be expert on their priorities and requirements and to build relationships as required. Serve as Business Development Lead for assigned Civilian Agencies. Find, develop and lead strategic pursuits. Implement and manage the major components of our business line in order to promote future business and services. Work closely with the customer, know their mission and be familiar with their overall strategies, initiatives, developing programs, and priorities. Delivers oral and written presentations. Leads client interface on strategic projects or in resolution of technical and/or performance related problems. Develops and maintains positive customer and client relationships to foster repeat business.

Responsibilities

Develop, implement and manage the Civilian Agency Account in order to grow future business and services.
Work closely with the customer, be expert on their priorities and requirements and to build relationships as required.
Serve as Business Development Lead for assigned Civilian Agencies.
Find, develop and lead strategic pursuits.
Implement and manage the major components of our business line in order to promote future business and services.
Work closely with the customer, know their mission and be familiar with their overall strategies, initiatives, developing programs, and priorities.
Delivers oral and written presentations.
Leads client interface on strategic projects or in resolution of technical and/or performance related problems.
Develops and maintains positive customer and client relationships to foster repeat business.
Determines teaming, resource and execution requirements to support clients' program and upcoming opportunities.
Monitors resource allocation to maximize efficient and effective management of program.
Develops new approaches to advance techniques, tools and program management of business unit in order to meet the needs of the client and achieve sales objectives.
Advocates and encourages "lessons learned" exchange and technology transfer within business units.
Monitors the performance of program managers' execution of client program within the business units.
Offers mentoring and encouragement to individual team members with the goal of encouraging and maintaining team unity, harmony and overall efficiency.
Leads production of proposals, SOQ's and other marketing I promotion materials to build practice.
May lead negotiations of fee offers, scopes of work, and contracts of work.
Leads program team and facilitates the communication, intelligence sharing, and interaction between organization and client.
May perform as project manager on strategic projects or in resolution of technical and/or performance related problems.
Updates and maintains body of knowledge related to training, degree or job responsibilities.
Adheres to company policies and procedures.
Other duties may be assigned as company needs dictate.