Civil Rights Case Manager

Texas A&M•College Station, TX

11d•Onsite

About The Position

The Civil Rights Case Manager, under general supervision, plays a critical role in the university’s response to allegations of discrimination or harassment based on a protected class, including sexual assault and sexual harassment. The Case Manager reviews all incoming reports and provides (1) objective information about a party’s rights, (2) compassionate and appropriate support and resources, and (3) options for resolving the complaint through the University’s formal or informal processes. The Civil Rights Case Manager supports the University’s mission to create and maintain a university environment that is free from discrimination, harassment, and retaliation.

Requirements

Bachelor’s degree or equivalent combination of education and experience
Three years of related experience in case management
Excellent verbal and written communication skills
Ability to establish rapport and communicate with students, faculty, and staff from various cultural, social, educational and economic backgrounds
Skilled in communicating with tact, diplomacy, discretion, and professionalism
Skilled is organizing, prioritizing, and managing multiple tasks and records in a high volume, fast-paced environment with attention to detail, flexibility and appropriate discretion
Able to objectively gather and record relevant information into a well-organized file
Knowledge of relevant state and federal civil rights laws
Ability to adapt to constantly changing legal landscape
Can work as part of a team
Able to maintain confidentiality with private or sensitive information
Proficiency in Microsoft applications with an emphasis on Word, excel, Outlook, and PowerPoint
Ability to organize, prioritize, and manage multiple tasks and data in a high volume, fast-paced environment with accuracy, attention to detail, flexibility, confidentiality, empathy, positivity, and compassion
Knowledge of best practices in higher education compliance with respect to effectively addressing discrimination, harassment, and retaliation
Can act independently, take initiative, and exercise sound judgment
Able to multi-task and work cooperatively with others
This position is security sensitive
This position requires compliance with state and federal laws/codes and Texas A&M University System/TAMU policies, regulations, rules and procedures
All tasks and job responsibilities must be performed safely without injury to self or others in compliance with System and University safety requirements.

Nice To Haves

Master’s Degree in related field (social work, criminal justice or law, human resources, education, etc.)
Previous experience in higher education

Responsibilities

Case Management Triages reports of discrimination, harassment, and/or related retaliation and provides a prompt, compassionate, and appropriate response
Conducts intake meetings, offers resolution options, facilitates academic and supportive resources, and communicates about a party’s rights in the university process
Provides support and resources to parties during the formal investigation process
Provides status updates to the parties throughout the selected complaint resolution process (formal or informal)
Maintains confidentiality to the extent allowed by federal regulations, state laws and university policies
Ensures timely and accurate documentation of all reports and University responses
Collaborates with a variety of campus partners (housing, academic officials, financial aid, etc.) to coordinate support services and eliminate roadblocks
Refers students to university and community resources, as appropriate
Engages in continuous learning to Title IX, Title VII, VAWA, and related civil rights regulations, state laws, and University policies
Delivers training and education programs for the university community
Promotes an environment that fosters relationships and creates unbiased opportunities for contributions through ideas, words, and actions that uphold our values
Represents the department at special events, community functions, and University trainings