City Tax Auditor
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About The Position
The NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service. The Treasury and Payment Services Division oversees all City payment websites, the payment processing of tax returns, property recording forms, parking violation programs, and the collection of delinquent accounts. This division also manages the City's cash balances and its relationships with banking institutions. Payments, Billing, and Refunds is responsible for processing payments for property taxes and property-related charges, business and excise taxes, and parking and camera violations. The division communicates amounts due, maintains departmental records, and provides customer service to individuals seeking information on payments or refunds. The Business Tax Customer Contact Center group answers business taxpayer inquiries over the phone utilizing e-Services and BTCS (Business Tax Collection System) for research. The Business Tax Adjustments & Customer Service Unit is seeking a highly motivated, organized, and customer-oriented individual to serve as City Tax Auditor Level 02 within a call center group. The CTA Level 02 assists taxpayers with tax return-related questions, provides tax-specific information, and researches taxpayer accounts for Business taxes.
