City Rise Traffic Field Operations Manager – Southern California

City Rise LLC•Los Angeles, CA

2d•$87,000 - $95,000

About The Position

We are a well-established and growing company offering a competitive salary and great benefits package for the right candidate. We service all of California from multiple locations. We provide high quality traffic control safety services to construction job sites, such as Flagging traffic through a work site, setting up and monitoring Lane Closures to divert traffic, or Detouring traffic to reduce traffic congestion and prevent accidents. We serve the needs of varied industries and are focused on maintaining a safe work environment for the construction crew, our employees, and the public. Our focus is Safety, so our customers can focus on their jobs. POSITION SUMMARY: We are seeking a dependable and experienced Field Operations Manager to lead and oversee Field Operations within our North Hollywood/Southern California Territory. This role requires strong communication, analytical thinking, and a keen eye for detail. As the Field Operations Manager, you will be responsible for identifying and addressing jobsite safety hazards, improving field and performance quality, and ensuring proper staffing requirements throughout the year. You will also play a key role in developing Traffic Control personnel through ongoing training, coaching, and performance evaluations. Your primary objective is to ensure that all Traffic Control technicians consistently meet company standards, and that Field Supervisors are actively supporting employee growth by conducting thorough jobsite inspections focused on performance and safety compliance. This position will work closely with other operational leaders to implement and enforce company-wide field operations policies, procedures, and best practices, and will contribute to the strategic leadership of Traffic Control operations across California. This position reports into the Southern California Regional Operations Manager.

Requirements

Must possess a valid California Driver’s License and maintain a clean driving record.
Bachelor’s degree in Industrial Safety, Construction Management, or a related field preferred; equivalent professional experience will be considered.
Minimum of 5 years of experience in a managerial role overseeing 10 or more direct reports.
At least 2 years of recruitment experience within the traffic control or construction industry.
Strong leadership, mentoring, and conflict resolution skills, with excellent verbal and written communication abilities.
Proficient in Microsoft Office applications including Word, Excel, PowerPoint, and Microsoft Forms.
ATSSA certifications required: Certified Flagger, Traffic Control Technician (TCT), and Traffic Control Supervisor (TCS), Flagger Instructor Training (FIT). Company willing to facilitate certifications and training.
Solid understanding of state and federal regulatory agencies, including Cal/OSHA, DOT, and the Department of Industrial Relations.
Comfortable conducting training sessions, leading investigations, and speaking to groups.
Strong skills in supervision, technical writing, and research.
Must have excellent interpersonal and analytical abilities.
Experience using metrics and data-driven strategies to improve processes.
Capable of managing multiple priorities in a fast-paced environment.
Must be able to handle confidential information with discretion.
Ability to operate medium-duty trucks and tow trailers or equipment when necessary.

Nice To Haves

Experience working in a unionized environment is a plus, though not required.
Familiarity with Salesforce, Microsoft SharePoint, and Google Docs is a plus.
CPR/First Aid certification preferred.
OSHA 500 certification preferred.
Prior experience with employee scheduling preferred.
Bilingual skills are a plus but not required.

Responsibilities

Foster and maintain a positive, collaborative relationship with the local Laborers Union (LiUNA).
Direct and support Field Supervisors assigned to CR Traffic.
Maintain and analyze Field Inspection Scorecards and performance reports; lead improvement initiatives to enhance field quality and consistency.
Monitor Traffic Control (TC) employee performance metrics and provide coaching, counseling, and development support as needed.
Leverage scheduling software analytics to improve employee engagement and optimize field resource utilization.
Collaborate with the Training and Safety Team to align training initiatives with performance data and key performance indicators (KPIs).
Assist with Traffic Control personnel routing, scheduling, and dispatching as needed to ensure compliance, technical efficiency, and fair work distribution.
Conduct on-site field inspections and performance evaluations to uphold safety and quality standards.
Communicate with customers to identify jobsite performance strengths and areas for improvement; provide actionable recommendations.
Partner with Human Resources to conduct investigations and provide coaching or corrective action as appropriate.
Partner with the Training department to support virtual training development and assist in the rollout and coordination of training sessions.
Identify opportunities to improve supervision processes through SOPs (Standard Operating Procedures) and technology solutions.
Develop, document, and manage SOPs to standardize field operations practices.
Partner with IT and Operations teams to support the implementation of field-related software solutions.
Participate in field recruitment efforts year-round by providing insights on resource needs and staffing metrics.
Help manage recruitment platforms and generate reports related to field staffing.
Conduct pre-job site walks as needed.
Collaborate with the Project Management team to provide oversight and support for large-scale projects and special events.
Participate in quarterly departmental reviews to track progress and set goals.
Coordinate with the Warehouse and Inventory Department to address equipment needs and concerns in the field.
Support employee development through performance reviews, assessments, coaching, and training recommendations.
Perform additional duties as assigned.