City Operations Manager - Columbus

Bird • Columbus, OH

6h • Onsite

About The Position

Bird launched micromobility. Now we’re shaping its future. We’re Bird, and we’re on a mission to transform the way the world moves one ride at a time. Our products, services, and people share one common goal: to make cities more livable by empowering people and communities everywhere to move freely, discover new possibilities, and create a cleaner, more connected future. To cleaner air. To calmer streets. To cities built for people. Who We Are Bird is a global leader in micromobility, dedicated to shaping the future of urban movement. Our cleaner, affordable, and on-demand mobility solutions are available in over 200 cities worldwide. We take a collaborative, community-first approach to micromobility. Bird partners closely with the cities in which it operates, leveraging our experience and safety-first technology to help them meet their shared mobility and climate goals and provide a reliable, affordable, and responsible transportation option for people who live and work there. Our award-winning electric vehicles have empowered more than eighty-seven million rides in cities around the world and helped riders take carbon-free trips in more than 200 cities globally. And our teams are constantly pushing boundaries and challenging the status quo in pursuit of a brighter future. Job Summary The City Operations Manager in Columbus is a key role within Birds’ Operations Team. You will work with our Regional Operations leadership to manage our business in a series of small markets, including full P&L ownership, vendor and stakeholder relationship management as well as key strategic project delivery. We need a strategic critical thinker who can see the big picture and then dive deep into the details to ensure full alignment between strategy, execution, and outcomes. The ideal candidate for this role should have a “doer” attitude, strong strategic skills, excellent time-management and execution habits, and the ability to clearly communicate and present information to seek buy-in.

Requirements

• 2+ years of relevant experience, at least 1+ year experience managing team members.
• Self-motivated, energetic and driven individual with the ability to learn new skills, monitor and manage a team and grow with the role.
• Engaging communicator with the ability to connect with senior leaders as well as motivate teams.
• Excels at building networks and liaising with external partners and city stakeholders.
• Strong Excel / data management skills.
• Experience solving complex problems, exercising good judgment in decision-making, and navigating ambiguous environments.
• Ability to simplify difficult problems into actionable and solvable tasks.
• Data-driven by nature, strong attention to detail, and obsessed with process improvement.
• Comfortable learning and adapting to new concepts and using new tools.
• Must reside in the Columbus Metro Area, ideally within a 30 minute driving distance to downtown Columbus.
• Expectation to report to warehouse 5+ days/week.
• Willingness to travel frequently across markets to support local teams and initiatives.

Nice To Haves

• A passion for sustainability, urban mobility, or technology is highly desirable.

Responsibilities

• Manage the end-to-end operation of the respective market, with support and oversight from the Operations leadership team.
• Manage performance and efficiency of our operations, track and report critical operational, ridership, supply and demand metrics.
• Use data to optimize processes, creatively solve problems, and track results.
• Flag and help resolve any operational matters for Bird with stakeholders, whether city, vendors or other third parties.
• Work on continuous growth, as well as local campaigns and initiatives to improve market share.
• Manage costs, with a keen eye on profitability and positive margins.
• Provide daily oversight, coordination and training of our operational staff, including hourly, front-line workforce in specific markets.
• Problem solve - prioritize tasks, and overcome obstacles that come your way.
• Collaborate, communicate and influence across the organization to ensure timely resolutions, quality control, and process feedback.
• Be resourceful and a self-starter - take initiative, work well without supervision and begin projects independently.

Benefits

• Plenty of time off to relax and recharge, plus a wellness resource to help you wind down.
• A work-from-home stipend.
• An employer-paid healthcare package.
• Of course, Bird ride credits to get you where you need to be!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 251-500 employees