City Manager (Boston) at NoScrubs

allUP•Boston, MA

4d•$150,000 - $250,000

About The Position

We’re looking for a City Manager to lead all aspects of the respective market (with support from rest of the team). This is the first expansion market, so we expect you to be able to wrangle the ambiguity and prioritize to be able to run the market efficiently. This role reports to the CEO. Of course, there are ample things that will come up and be eligible for ownership at an early stage startup. We’ll be expecting major hustle, hard work, creativity to improve our operations and customer service in the market. Google “Earnest Shackleton job posting” - this is the modern day equivalent.

Requirements

All of the following should be ways people describe you: hustler, outgoing, energetic, scrappy, relentless

Responsibilities

Scrubber onboarding and management - maintain our pool of Scrubbers, provide feedback to scrubbers, constantly improve our Scrubber app
Location partnerships - visit and onboard laundry location partners. Improve the operating locations for optimal Scrubber and ultimately customer end service
Growth tactics and hustle: You have your finger on the pulse of the local scene - communities to get in front of, businesses to partner with, and events to be a part of
Logistics: work with various delivery and robotics partners to integrate them into NoScrubs operating model
Customer Service - assist in various customer inbound outreach, investigate and root cause analyze any customer order issues
Proactive project identification and ownership - this is a ground floor opportunity to drive improved operations, customer experience, and build the foundation for our national expansion. There are numerous ways ambitious people will identify areas for improvement and drive those to fruition.