City Desk Representative
About The Position
The City Desk Representative supports the operation functions of the city desk, including order entry, filling orders, processing returns, maintaining a clean, safe, and well-stocked City Desk display area, managing vendor catalogs and price sheets, informing departments of "stock outs", and maintaining assigned inventory stock locations. Border States is a leader in the electrical supply distribution industry with approximately 130 locations in 31 states. It is a 100 percent employee-owned company, emphasizing customer service and employee empowerment. The company provides products and services to the construction, industrial, and utility industries. Border States believes that unstoppable businesses shouldn't go it alone and that its employee-owners are owners of relationships, outcomes, and every moment needed to deliver. The service philosophy is to earn customer loyalty and confidence by caring about their needs and adding value. Employee-owners are expected to be competent, accurate, responsive, and engaged.
Requirements
- Ability to read, write, and speak in English.
- Excellent interpersonal, written, and verbal communication, reading skills.
- Ability to effectively plan and organize.
- Excellent customer service skills include being competent, accurate, responsive, and engaged.
Nice To Haves
- Minimum of a 2-year business/trade degree preferred or the equivalent in work experience.
- Minimum of 1 year of prior warehouse, city desk, and/or sales experience with good knowledge of electrical products or systems preferred.
- Strong working knowledge of PC for Windows, Microsoft Office (Excel and Word), internet, email, and SAP software.
Responsibilities
- Provides customer service functions including, but not limited to, order entry, filling orders, processing returns, expediting, and technical assistance, Will Call, and other functions, as needed.
- Maintains a clean, safe and well-stocked City Desk display area.
- Displays specials and other promotion items to sell.
- Maintains vendor catalogs and price sheets.
- Informs proper departments of “stock outs”, inventory discrepancies and other inventory problems or concerns.
- Maintains assigned inventory stock locations making sure the material put away has the correct locator and the shelves are kept neat and orderly.
- Abides by all safety requirements including wearing the required PPE gear.
- Participates in the marketing planning and strategizing for Border States product lines, as needed.
- Participates in the implementation and success of marketing plans, as required.
- Attends sales meetings as required and keeps current on new products and applications.
- Assists with receiving, shipping and other warehouse associate functions, as required.
- Ensures all batched managed material is labeled accurately and inventoried, as needed.
Benefits
- Health, Dental and Vision Benefits
- Accident, Critical Illness, Hospital Indemnity
- FSA & HSA
- Employee Stock Ownership Plan (ESOP)
- Disability Benefits
- 401(k) Retirement Plan
- Life Insurance
- Employee Assistance Program
- Paid Holidays
- Paid Volunteer Time
- Personal Leave time and more!
- Bonuses to their employee-owners upon the achievement of branch and company goals.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
