Citrus Club Host
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About The Position
Are you a highly motivated individual with refined professionalism and strong attention to detail? We want YOU to experience Southern Reimagined at The Dewberry Hotel, located in the heart of downtown Charleston. The Citrus Club Host welcomes all patrons with an inviting smile and friendly demeanor to create an exceptional first impression upon arrival. This role's primary focus is the management of the restaurant's reservations and seating rotation. This role contributes to achieving Citrus Club's operational and managerial goals by providing efficient, accurate, and welcoming service in accordance with The Dewberry's 5-Star standards. Major areas of responsibility include, but are not limited to: performing and completing assigned side work, providing an immediate and sincere greeting to all patrons, and directing them to other outlets throughout the hotel as necessary. The host will utilize Resy to seat patrons in a rotational manner, ensure all reservations are accounted for and seated at the proper time, and maintain a waitlist during peak periods. Additionally, the host will notify the appropriate server upon guest arrival, maintain seamless communication between rooftop and ground floor hosts, and provide patrons with a friendly farewell while ensuring guest satisfaction upon departure. The Citrus Club Host is also responsible for maintaining the cleanliness, organization, and sanitation of the host stand, supporting servers, back servers, the kitchen team, and managers as needed, and providing solutions to guest complaints, escalating issues to management when necessary. Attendance at pre-service lineup meetings is also required to ensure all team members are aligned on service expectations and menu offerings.
