Citizens Teller - Part Time
About The Position
As a Citizens Teller, you will be a crucial point of contact for customers, making a real difference for them and the branch team. You will greet customers in the lobbies and be comfortable demonstrating technology like the mobile app and ATMs for simple transactions. The role involves creating exceptional customer experiences by identifying financial goals, providing personalized advice and solutions, and connecting customers with Bankers for further assistance. You will educate customers on Citizens products and benefits, respond to questions, and ensure all financial policies, procedures, cash handling, and regulations are followed.
Requirements
- High School degree or GED
- Minimum of 6 months experience processing transactions (cash and/or digital payments)
- Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
- Strong listening and communication skills
- Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
- Ability to problem solve and provide solutions to customer issues
- Customer-centric to deliver exceptional service
- Comfortable with using digital technology to support the delivery of business goals
- Ability to work branch hours, which can include weekends and evenings
- Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link.
Nice To Haves
- 1 year of experience processing transactions (cash and/or digital payments)
- Motivates others, like teammates, business partners, and specialists, through collaboration
- Process-oriented, energetic, detail-oriented and ability to multitask effectively
Responsibilities
- Greet our customers in our lobbies.
- Demonstrate how to use our mobile app, or our ATMs, to complete simple transactions.
- Create amazing experiences for our customers, looking for opportunities to help them achieve their financial goals by providing personalized advice and solutions that meet their needs, and connect them to our Bankers for the next step.
- Educate customers on Citizens products and benefits, and effectively respond to questions and/or concerns.
- Follow all financial policies and procedures, including proper cash handling, state and local laws and regulations.
Benefits
- Meaningful work & relationships
- Commitment to community
- 8 hours of paid time off annually for volunteering, separate from regular PTO
- Donations to eligible 501(c)(3) organizations matched, up to $1,000 annually
- Career opportunities, reward, and upskilling through training, coaching, career planning and development resources
- Comprehensive health care coverage, including medical, dental and vision plans
- 401K with corporate match
- Tuition assistance
- Mental health and wellbeing programs
- Discounts on student loan refinancing
- Competitive pay
- Retirement benefits
- Maternity/paternity leave
- Flexible work arrangements
- Education reimbursement
- Wellness programs
- Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
