Citizens Teller - Part Time

Citizens Bank • Buffalo, NY

80d • $19 - $23

About The Position

As a Citizens Teller, you make a real difference for our customers and the branch team. You'll greet our customers in our lobbies and demonstrate how to use our mobile app or ATMs to complete simple transactions. Your role involves creating amazing experiences for our customers, helping them achieve their financial goals by providing personalized advice and solutions that meet their needs, and connecting them to our Bankers for the next step. You will educate customers about Citizens products and benefits, effectively responding to questions and concerns while following all financial policies and procedures, including proper cash handling and compliance with state and local laws and regulations.

Requirements

• High School degree or GED.
• Minimum of 6 months experience processing transactions (cash and/or digital payments).
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services.
• Strong listening and communication skills.
• Ability to effectively ask questions and identify customer needs.
• Customer-centric approach to deliver exceptional service.
• Comfortable using digital technology to support business goals.
• Ability to work branch hours, including weekends and evenings.

Nice To Haves

• 1 year of experience processing transactions (cash and/or digital payments).
• Ability to motivate others through collaboration.
• Process-oriented, energetic, detail-oriented, and able to multitask effectively.

Responsibilities

• Greet customers in the lobby and assist with their needs.
• Demonstrate the use of mobile apps and ATMs for transactions.
• Provide personalized advice and solutions to help customers achieve financial goals.
• Educate customers on Citizens products and benefits.
• Follow financial policies and procedures, including cash handling.
• Connect customers to Bankers for further assistance.

Benefits

• Comprehensive health care coverage including medical, dental, and vision plans.
• 401K with corporate match.
• Tuition assistance.
• Mental health and wellbeing programs.
• Discounts on student loan refinancing.
• 4 hours of paid time off annually for volunteering.
• Career growth opportunities through training and development resources.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED