Citizens Teller- Part Time

Citizens Bank

81d • $19 - $25

About The Position

As a Citizens Teller, you will make a real difference for our customers and the branch team. You’ll greet customers in our lobbies and demonstrate how to use our mobile app or ATMs for simple transactions. Your role will involve creating amazing experiences for customers, helping them achieve their financial goals by providing personalized advice and solutions that meet their needs, and connecting them to our Bankers for the next step. You will educate customers about Citizens products and benefits, effectively responding to their questions and concerns while following all financial policies and procedures, including proper cash handling and compliance with state and local laws and regulations.

Requirements

• High School degree or GED
• Minimum of 6 months experience processing transactions (cash and/or digital payments)
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
• Strong listening and communication skills
• Ability to effectively ask questions and identify needs to enhance customer relationships
• Ability to problem solve and provide solutions to customer issues
• Customer-centric approach to deliver exceptional service
• Comfortable using digital technology to support business goals
• Ability to work branch hours, including weekends and evenings.

Nice To Haves

• 1 year of experience processing transactions (cash and/or digital payments)
• Motivates others through collaboration
• Process-oriented, energetic, detail-oriented, and ability to multitask effectively.

Responsibilities

• Greet customers in the lobby and assist with transactions.
• Demonstrate the use of mobile app and ATMs for simple transactions.
• Provide personalized advice and solutions to help customers achieve financial goals.
• Connect customers to Bankers for further assistance.
• Educate customers on Citizens products and benefits.
• Respond to customer questions and concerns effectively.
• Follow financial policies and procedures, including cash handling and compliance with laws.

Benefits

• Comprehensive health care coverage including medical, dental, and vision plans
• 401K with corporate match
• Tuition assistance
• Mental health and wellbeing programs
• Discounts on student loan refinancing
• 4 hours of paid time off annually for volunteering
• Donations to eligible 501(c)(3) organizations matched up to $1,000 annually
• Promotions and opportunities for career growth through training and development resources.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees