Cisco Voice Engineer

Cognizant Technology Solutions • Charlotte, NC

284d • $79,240 - $154,500 • Hybrid

About The Position

Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS) is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment. This hybrid role requires a proactive approach to problem-solving and a dedication to maintaining high standards of operational excellence.

Requirements

• 5-8 years of experience in network voice administration with a focus on Cisco technologies.
• Good understanding of CUCM architecture and its components (Call Manager, Unity Connections, and Gateways).
• Global service offerings like SIP trunking, Audio and Video Conferencing and IP Telephony architectures.
• Voice dial plan, voice policies.
• Demonstrated hands-on expertise with Cisco VoIP products.
• Experience with SIP Trunking, H.323, and VoIP protocols.
• Experience managing voicemail system and fixing Voicemail & Unity Call handlers.
• Proficient in log analysis, packet capture, and ability to interpret.
• Knowledge on Analog device support like fax, paging.
• Knowledge about Emergency Location and Assignment.
• Working with vendors (global and local telecom carriers) for ordering and operations or coordinating problem tickets.
• Familiarity with ITIL & Safe Agile framework such as SLA management and a detailed understanding of incident (ticket) classification (P1, P2, P3, P4).
• Superb interpersonal skills for effective teamwork across teams and departments.

Nice To Haves

• Relevant Cisco certifications (e.g., CCNP Collaboration or CCIE Collaboration) preferred.

Responsibilities

• Manage, design, configure, and solve Cisco Unified Communications systems, including CUCM, Cisco Unity, voice gateways and voice circuits (SIP/PRI).
• Working on day-to-day administration tasks like MACD request, proactive incident management, DID management.
• Working on alert management, device registration and profile creations.
• Identify, design and support solutions for PRI, DID, Toll free service, and other telecom services.
• Develop and maintain documentation for all network, voice, and collaboration systems.
• Prepare installation and upgrade procedures to be carried out on a CUCM or unity infrastructure to mitigate known bugs.
• Demonstrated problem-solving abilities with a capacity to think analytically and operate autonomously.
• Proactively solves problems with a forward-thinking approach.

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services