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Akkodis

posted about 1 month ago

Full-time
Hybrid
Administrative and Support Services

About the position

The Cisco Unified Intelligence Center (CUIC) Database Developer will be part of a team responsible for supporting global contact centers by implementing next-generation voice solutions. This role focuses on enhancing customer experience through the CUIC and Google Cloud Platform, providing solutions for business requests, and supporting existing platforms and processes.

Responsibilities

  • Provide solution options for business requests related to CUIC.
  • Support the existing Center platform and its dependent components.
  • Assist in the Center's business processes.
  • Develop ad hoc queries to isolate problems.
  • Design and develop reports using Microsoft SQL/TSQL.

Requirements

  • 5+ years of in-depth working experience with Cisco Unified Intelligence Center (CUIC).
  • Experience with Microsoft SQL/TSQL development.
  • Strong experience in database design and report development.
  • Understanding of complex SQL queries for relational databases.

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Short-term disability
  • Additional voluntary benefits
  • Employee Assistance Program (EAP)
  • Commuter benefits
  • 401K plan
  • Paid Sick Leave
  • Holiday pay
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