CIS Representative

FCB Banks•Collinsville, IL

1d•$18 - $23•Onsite

About The Position

The CIS Representative ensures accuracy and completeness of all file maintenance related to deposit accounts. This position serves as a key point of contact between Operations Officers, New Account Representatives, and Universal Bankers to resolve input errors, missing system information, and documentation discrepancies.

Requirements

Strong communication skills—written, verbal, and listening—with a professional demeanor.
Excellent time management and organizational skills.
Team-oriented with a positive attitude and willingness to collaborate.
Working knowledge of banking industry regulations, policies, and best practices.
Quick learner with strong attention to detail and accuracy.
Analytical and research skills with sound judgment and problem-solving ability.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and document imaging systems.
Comfort with database systems and data entry accuracy.
Ability to work independently and take initiative to resolve discrepancies.
Adaptability to change and commitment to continuous learning in a regulatory environment.
High school diploma, GED, or equivalent required.

Nice To Haves

Associate’s degree in Business, Finance, or related field (preferred).
Prior experience in deposit operations, new accounts, or core banking systems such as Fiserv or similar (preferred)
Experience reviewing or auditing deposit documentation for compliance with Regulation D, Regulation CC, Regulation E, and Bank Secrecy Act (BSA/CIP) (preferred)

Responsibilities

Review and process file maintenance and exception reports daily.
Correct simple errors or coordinate with responsible employees to resolve issues.
Communicate with staff to ensure proper documentation is collected for file maintenance, new accounts, and new customer records.
Maintain pending exceptions until all corrections are completed and verified.
Verify that required Customer Identification Program (CIP) documentation is scanned into the system.
Confirm possession of proper legal documentation for Consumer, Commercial, and Special account types.
Ensure accounts are properly titled according to supporting documentation.
Perform additional duties as assigned.

Benefits

Hourly rate: $18 - $23 per hour, plus eligibility for performance-based bonuses and incentives
Health, Dental, and Vision Insurance
Group Life Insurance – 1x annual salary (100% employer paid)
Long-Term Disability insurance – 25% employer paid
Voluntary Life AD&D Insurance
Flexible Spending Accounts (FSA) and Dependent Care FSA (DCFSA)
Employee Assistance Program (EAP), Travel Assistance, and Life Services Toolkit
Paid Time Off (PTO) – includes vacation, personal, and sick leave
Partially Paid Parental Leave for eligible employees
401(k) with company match