CIR Manager

Cotiviti

23h • Remote

About The Position

The CIR Manager works with subject matter experts (SMEs) across the enterprise to provide written responses to client information requests (CIRs) and questionnaires. The CIR Manager is responsible for managing the prioritization of CIR requests, negotiating due dates with submitters, escalating issues to senior leadership where appropriate, fostering cross functional communication, and coordinating cross-departmental responses to ensure timely and professional responses to CIR submitters.
The CIR Manager reviews completed requests to ensure responses are reasonable, complete, professionally written, and consistently applied throughout the request; ensuring all responses protect and promote the Cotiviti brand. The CIR Manager also works with enterprise subject matter experts to create and improve boilerplate responses, resolve response gaps, and identify supplemental documentation that can be reused in future responses.
The CIR Manager also helps to maintain the Q&A repository by scrubbing content to load into the system or updating existing content. This position also keeps documents current on the IT-SEC Tracker SharePoint site and helps to maintain the information housed in SecureDocs.
This position works closely with the Director of CIR Operations to include recommending improvements to and updating CIR standard operating procedures and workflows. This person helps to identify new opportunities to ingest additional request types, promoting a centralized enterprise function for client requests establishing and managing transition plans to avoid interruptions in service or performance.
The CIR Manager is responsible for status reporting and adhering/maintaining CIR department performance metrics. Additional duties may also include leading projects to implement departmental applications or tools to improve CIR departmental operations.

Requirements

• Bachelor's degree is required
• 5 years of health care industry experience with a health plan, TPA, or vendors of data analytics or claims processing technologies is required.
• A minimum of 5 years of experience leading efforts to produce client deliverables such as sales requests for proposals, proposals, business reviews, questionnaires, or audits.
• Demonstrated experience managing multiple client deliverables simultaneously that require the coordination of cross-functional expertise.
• Outstanding communication skills. Proven success in preparing written client deliverables that convey information critical to the client. Ability to listen and understand information and ideas whether presented verbally or written.
• Excellent computer skills in Microsoft Word, Excel, PowerPoint, Outlook and SharePoint a must.
• Critical Thinking: Ability to think critically and evaluate information objectively, considering different perspectives and potential implications before drawing conclusions or making recommendations.
• Attention to Detail: must have a keen eye for detail to ensure accuracy in data analysis, interpretation, and reporting.
• Quantitative Aptitude: Strong numerical skills are essential for conducting quantitative analysis, working with statistical methods and models, and manipulating data using mathematical operations.
• Data Interpretation: skilled in interpreting data visualizations, charts, graphs, and other forms of data presentation to extract meaningful insights and communicate findings effectively.
• Communication Skills: Effective communication skills are crucial for conveying complex technical concepts and insights to non-technical stakeholders clearly and understandably through written reports, presentations, and verbal discussions.
• Curiosity and Learning Agility: A strong desire to learn and explore new methodologies, techniques, and tools in the field of data analysis and insights generation is essential for staying current with industry trends and best practices.
• Resilience: The ability to handle pressure, adapt to changing priorities, and overcome setbacks is important in a fast-paced and sometimes ambiguous analytical environment.
• Ethical and Integrity: Upholding ethical standards and maintaining integrity in handling sensitive data and information is paramount for building trust and credibility in the insights provided
• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Repeating motions that may include the wrists, hands and/or fingers.
• Must be able to provide a dedicated, secure work area.
• be able to provide high-speed internet access / connectivity and office setup and maintenance.
• No adverse environmental conditions expected.

Nice To Haves

• Experience with vendor assessments and/or security and compliance questionnaires strongly preferred.
• Formal training in enterprise project management and process management preferred.
• Experience with Qvidian software highly desirable.

Responsibilities

• Owns all aspects of managing client information requests and questionnaires used to vet Cotiviti’s operational, security and compliance posture.
• Follows standard operating procedures for managing client documents.
• Coordinates and manages client documents by collaborating and soliciting responses from multi-departmental subject matter experts.
• Participates in CIR Governance Team meetings and reviews, works with the CIR Governance board to resolve operational gaps.
• Supports software application implementations to promote process automation that results in CIR team performance, process optimization, and promote organizational efficiencies.
• Establishes and refines department standard operating procedures; institute changes to optimize operations.
• Fosters cross-functional communications and coordination to execute CIR requests.
• Works with functional areas and department leads to identify opportunities to ingest functional requests into the CIR function; Manages and executes transition plans.
• Supports rolling reviews and updates of standard documentation used to support CIR responses, which includes CIR Governance Team reviews and approvals.
• Provides weekly CIR progress reports, as needed, to the CIR team, subject matter experts and leadership.
• Maintains CIR department performance metrics and reporting.
• Monitors, manages, and works to resolve CIR departmental risks, issues and escalations; regularly briefing leadership and coordinating support needed for resolution.
• Works with enterprise leaders to ensure there are subject matter experts in place to provide responses.
• Performs and manages all Securedocs (virtual data room) administrative activities.
• Complete all responsibilities as outlined in the annual performance review and/or goal setting.
• Complete all special projects and other duties as assigned.
• Must be able to perform duties with or without reasonable accommodation.
• This job description is intended to describe the general nature and level of work being performed and is not to be construed as an exhaustive list of responsibilities, duties and skills required.
• This job description does not constitute an employment agreement and is subject to change as the needs of Cotiviti and requirements of the job change.

Benefits

• Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti.
• For information about our benefits package, please refer to our Careers page.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level