The cashier/runner is a team member classified based on individual theatre needs, and/or employee availability, as either variable hour, part-time fixed, part-time regular or a full-time hourly employee whose main responsibility is taking food and drink orders from guests and delivering those orders to designated seats/tables. They must have a genuine concern for assuring the satisfaction of every guest and represent the Company in a way that is consistent with the Company’s mission statement and policies. Essential Duties and Responsibilities include the following. Other duties may be assigned. Regular and consistent attendance. Knowledge of and promotion of Regal Crown Club Program. Handling of all monies (cash, credit cards, travelers’ checks, gift cards and coupons). Knowledge of all passes and discount tickets accepted by Regal and their proper handling procedures. Responsibility for accuracy of their cash drawer and all other passes and discount tickets accepted. Filling out the Daily Pass Log. Proper refund and void procedures. Proper sell out procedures. Knowledge and enforcement of the MPAA rating system. Proper phone usage. Knowledge of all emergency, evacuation and robbery procedures. General cleaning duties. Proper use of all cleaning materials. Good guest service techniques. Knowledge of counterfeit bill procedures. Ability to properly reload ticket stock into the printer. Knowledge and compliance of dress code. Ensuring guest satisfaction – smile, greet, and thank all guests. Abide by all federal and state laws with regards to breaks a/o meal periods. Completion of cast certification program as a cast member and as a box office cashier or progress towards completion. Required to read and understand training materials that will cover subjects such as sexual harassment and discrimination.
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Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees