CIE & Crisis Services Navigator

Gryphon Place•Kalamazoo, MI

25d•Onsite

About The Position

The Community Information Exchange & Crisis Navigator provides compassionate support to individuals and families seeking help by offering crisis intervention, information, and referrals to community resources. The position will facilitate communication and resource-sharing among various community organizations, agencies, and stakeholders to meet the needs of help seekers. This position also supports administrative and front desk operations, maintains accurate client and program data, and assists in coordinating communication between internal staff, community partners, and the public

Requirements

High school diploma required; associate’s or bachelor’s degree in a related field preferred.
Experience in crisis intervention, community resources, or administrative support preferred.
Successful completion of Applied Suicide Intervention Skills Training, Basic Crisis Intervention and Crisis Management training (provided by Gryphon Place).
Complete worker certification within one year of employment.
Availability for weekdays, evenings, and occasional weekends as needed.
Valid Michigan Motor Vehicle Operator’s license
Strong interpersonal and communication skills with the ability to work collaboratively with diverse populations.
Must be an empathetic and caring individual that understands the needs of individuals
Excellent organizational skills and accurate data entry ability.
Ability to multitask, prioritize, and remain calm in high-stress situations.
Knowledge of community resources and public assistance programs.
Commitment to equity, diversity, and inclusion, with a nuanced understanding of social determinants of health and other community factors impacting well-being.

Responsibilities

Provide crisis intervention and emotional support by phone or in person, in accordance with agency procedures.
Conduct client intakes, assess needs, and make referrals using the CIE database.
Perform follow-up contacts to ensure clients are connected to recommended resources.
Advocate for clients when needed to ensure effective access to services.
Maintain accurate, confidential client documentation in compliance with policies and regulations.
Utilize the CIE platform to document needs, track referrals, and support coordinated care.
Gain proficiency in navigating CIE services, tools, and partner workflows through training.
Maintain relationships with community partners to support communication and resource-sharing.
Assist with coordination between internal teams and external agencies to ensure smooth service delivery.
Assist with outreach efforts, including staffing tabling events and distributing informational materials that represent the organization.
Attend staff meetings, trainings, and professional development sessions as assigned.
Greet visitors and answer incoming calls in a professional and welcoming manner.
Enter client and program data into databases, spreadsheets, and reporting systems.
Assist with scheduling, recordkeeping, correspondence, and office organization.
Support preparation of materials, forms, reports, and general office tasks as needed.
Other duties as assigned