Chronic Account Manager - Remote

Apria Healthcare

300d • Remote

About The Position

The Chronic Account Manager is responsible for selling Negative Pressure Wound Therapy (North Carolina) and related services in the assigned sales territory. This role works closely with branch staff to focus efforts on increasing sales. In addition, the Chronic Account Manager - NPWT will work with the Vice President of NPWT to develop and execute specific strategies to achieve sales, customer satisfaction, and profitability goals.

Requirements

• Current licensure as a Registered Nurse or Licensed Vocational Nurse in appropriate state of practice with at least 1 year of related experience.
• OR College degree or previous relevant job experience required.
• 3-5 Years of Experience in selling 'service' or commodity products with demonstrated success.
• External sales experience preferred.

Nice To Haves

• Customer/Patient-Focused: Starts with the customer/patient and works backwards.
• Action-Oriented: Thrives as a self-starter who proactively senses and responds to problems and opportunities.
• Collaborative: Loves teamwork and works well across functions and groups.
• An Effective Communicator: Writes and speaks clearly, concisely and with a spirit of partnership.
• Energetic & Passionate: Passion and energy for health and well-being.
• Relationship Builder: Excels in getting people involved and building a network of contacts.

Responsibilities

• Generates clinical demand, facilitates discharge of patients from Acute Care settings.
• Conducts daily sales calls to high potential case managers, doctors, wound care centers and other sales targets in assigned accounts as determined by the Vice President NPWT.
• Creates and maintains call plans to qualify new and maintain existing referrals to grow the business.
• Enters call plan and outcomes into the CRM system.
• Partners with the Vice President NPWT to develop and execute specific strategies and tactics to achieve sales quota, customer satisfaction and profitability goals.
• Collaborates with case managers, payers, referral sources, home health agencies and Apria intake staff to facilitate discharges.
• Obtains supportive documentation for clinical and financial patient care management and coordinates logistics of equipment for home delivery with patients and branch staff.
• Provides patient/caregiver initial education and documentation around usage of equipment and/or supplies for wound care and other therapies.
• Provides continuing education programs as needed to on-site hospital and payer case managers.
• Communicates follow-up information to case managers after patient discharge.
• Identifies and develops strategic relationships within the institution that will enhance patient care.
• Liaise with other Sales Reps and equipment manufacturers.
• Identifies opportunities for improvement in patient care.
• Participates in the institution's quality assurance/performance improvement initiatives as requested.
• Performs other duties as required.

Benefits

• Medical, dental, and vision insurance, available on first working day.
• 401(k), eligibility after one year of service.
• Employee stock purchase plan.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Rental and Leasing Services
• Education Level: Bachelor's degree