Chrome Business Operations Lead, Web and Search Ecosystems

Google•Boulder, CO

1d•$137,000 - $200,000

About The Position

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more). Are you interested in making the web a safer, more sustainable and more private place for the world’s users, while also helping companies and developers build thriving digital businesses that keep the web open and accessible to everyone? Our team is at the heart of Chrome's evolution, driving data-informed decisions and experimentation that impact billions of users worldwide. We play a pivotal role in launching new features, gathering user feedback, and shaping product strategy. At gTech’s Users and Products team (gUP), our mission is to help users get the most out of Google. We represent the voice of Google's users and many of our partners globally, sharing user insights with the larger Google organization to enable exceptional customer and product experiences. Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products. To learn more about gTech, check out our video .

Requirements

Bachelor’s degree or equivalent practical experience.
8 years of experience in a technical project management or a customer-facing role.

Nice To Haves

Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
8 years of experience managing projects and working with analytics, software coding, or customer-side web technologies.
3 years of experience in a technical leadership role with/without direct reports.
Ability to prioritize effectively, and deliver results in a fast-paced environment with little guidance and attention to detail, including strong understanding of project management.
Ability to communicate complex topics through Google slides.
Proven track record of creating executive level presentations.

Responsibilities

Coordinate complex activities across product areas, cross-functional teams, and support units.
Manage incoming service requests by leading the process for scoping, sizing, and resource allocation strategies.
Own the creation of strategic product areas-facing materials in collaboration with leadership, including capability decks, monthly updates, and ad-hoc presentations.
Collaborate with leads and managers to identify and execute on opportunities for automation and workflow optimization within Chrome support processes.
Represent the Web and Search Ecosystems (WSE) team in internal strategic opportunities and ensure alignment with broader organizational goals.