Chophouse Server Assistant PT

Marcus Corporation•Lake Geneva, WI

9d•Onsite

About The Position

If you're eager to showcase your talents in a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We are on the lookout for a passionate individual to join our team at the Geneva ChopHouse, a contemporary atmosphere with exceptional cuisine, offering the finest steaks, freshest seasonal seafood, and an extensive wine list delivered by superior service. As a Part Time Server Assistant at the Geneva ChopHouse located in the Grand Geneva Resort & Spa, you will assist with delivery and service of hotel food and beverage offerings to the restaurant guests. Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. We are a longstanding symbol of home and family, rooted in tradition and eager to shape a brighter future together. A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style. Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. The Grand Geneva Resort & Spa is an equal opportunity employer.

Requirements

Must be able to work a varied schedule to include days, evenings, weekends, holidays and the ability to work under pressure.
Prior hospitality or customer service experience is preferred.
Knowledge of appropriate table settings and service ware.
Must be proficient in multi-tasking and have the ability to perform repetitive tasks throughout shift.
Ability to stand and walk for long periods of time.
Ability to understand verbal English to comprehend basic guest requests.
Ability to understand written English to read any caution or safety notices.
Ability to grasp, lift, carry, and/or transport up to 50 lbs. through a crowded room.

Nice To Haves

Prior hospitality or customer service experience is preferred.

Responsibilities

Thoroughly understand the menu, wine list, ingredients, preparation, and expected service.
Deliver all required Service Accents to the guest (e.g., SSA presentation, bread presentation, horseradish/cheese grating, and dessert presentation).
Maintain a neat, clean, organized, safe work environment.
Transport and polish clean dishware, utensils and accessories as needed.
Comply with opening and closing procedures as well as complete side work.
Communicate with the culinary and management team throughout duration of shift.
Address and resolve customer complaints.
Clean and reset dining room tables and booths during and after meal.
Perform other duties as assigned.

Benefits

A free, well-balanced meal every shift
Tips
Discounted gym membership
Room discounts at Marcus Hotels & Resorts
Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
Free parking
“Two for one” movie theater coupons at Marcus Theatres
Ability to grow your career and transfer from one property to another
Early wage access
Paid time off
Flexible scheduling
And more!