Chip Runner

Caesars Entertainment•Pompano Beach, FL

1d•Onsite

About The Position

A. Physical Demands: While performing the duties of this job, the team member is required to walk and stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear; and lift up to 10 pounds. The team member must also frequently bend and reach and occasionally crouch or stoop. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The team member is also required to make ongoing repetitive motions of the arms and hands. B. Work Environment: The team member is within a casino environment, exposed to bright flashing lights, noise, smoke and varied temperatures. Use of elevator and stairs.

Requirements

A high school diploma or GED equivalent is preferred.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of arithmetic, algebra and their applications.
Knowledge of gaming laws and regulations.
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Being aware of others' reactions and understanding why they react as they do
Talking to others to convey information effectively
Monitoring/Assessing performance of oneself, other individuals, or organizations to make improvements or take corrective action.

Responsibilities

Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful.
Responsible for the redemption and sale of cash and chips to guests.
Filling dealer trays, completing paperwork.
Helping accommodate valued players with account numbers, player cards and promotions on request.
Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back.
Provide superior guest service, positively affect interactions with guests and employees, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees.
Be familiar with Title 31 guidelines, and understand and utilize suspicious activity reports for casinos (SARC) when necessary.
Have complete knowledge of all casino events and promotional activities, and assist as needed.
Keep work area in a clean and orderly manner.
Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests.
Perform other duties as assigned or reasonably requested by any member of management.