Children and Youth with Special Health Care Needs Care Coordinator

State of Maine • Augusta, ME

2d • Hybrid

About The Position

As the Children and Youth with Special Health Care Needs (CYSHCN) Care Coordinator, you will be responsible for promoting the health of children and youth with special health care needs through state-wide initiatives and collaborations, as well as through specific public health programs. These are children from birth to 21 years of age who have a long term, chronic physical, developmental, behavioral, or emotional illness or condition. You will be overseeing an assistance program where you will be responsible for enrolling clients based on eligibility and ensuring financial assistance is received. You will be working directly with Maine families, and their children with special health care needs, to ensure they are connected to resources to meet their medical needs. As the CYSHCN Coordinator, you will work with many community partners to provide education on the Healthcare Transition process and effective care coordination for families and their children with special health care needs. A comprehensive knowledge of Title V and the Children and Youth with Special Health Care Needs Domain, project management, effective communication, and experienced knowledge of public health principles, practices, and education are essential to this position.

Requirements

• An eight (8) year combination of experience and/or education in medical services to include at least three (3) years of professional experience in coordinating and administering programs for children with special medical needs or related disorders.

Nice To Haves

• Excellent oral and written communication skills.
• Demonstrated ability to engage in compassionate, strength-based conversations with youth and families.
• Knowledge of maternal and child health within a public health framework.
• Knowledge of issues, systems, and resources related to children and youth with special health care needs.
• Ability to establish and maintain effective working relationships with diverse internal and external partners.
• Experience facilitating or guiding strategic discussions and supporting groups in decision-making aligned with program goals.
• Demonstrated experience navigating complex systems (e.g., healthcare, behavioral health, education, and social services) and supporting families in accessing and coordinating services.
• Lived experience as an individual with special health care needs or as a family member/caregiver of a child or youth with special health care needs is highly valued and may be considered in combination with professional experience.
• Experience working in or alongside social work, case management, or family support roles, with an emphasis on family-centered, culturally responsive approaches.

Responsibilities

• Build relationships and coordinate with internal and external providers to ensure needs of the clients are met.
• Oversee the enrollment process for the assistance program and maintain client files throughout the year.
• Provide support to families and providers by providing technical assistance to parents of children and youth with special health care needs, one-on-one individualized technical assistance (i.e. telephone, mail, and email), outreach and workshops/training.
• Provide support in completing prior authorizations for health services.

Benefits

• Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($12,845.82 - $15,112.76 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($395.72 annual value).
• Retirement Plan – The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).
• Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including non-birthing and adoptive parents—receive six weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
• State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees