Childcare Account Specialist
About The Position
Responsible for carrying out business office and Registration and Billing procedures for the Child Care Program department. At the YMCA, We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you. Provides excellent service to program participants, their families, staff members, and other individuals. Manages childcare billing accounts receivable through multiple forms of correspondence to participants. Provides excellent telephone and member service while facilitating inbound/outbound calls. Remains accountable for all monetary transactions on shift and appropriate reconciliation of these transactions. Maintains all pertinent equipment and supplies. Is familiar with childcare information as outlined in the childcare and parent handbooks. Proactively solves problems. Follows appropriate safety guidelines. Communicates to direct supervisor any concerns or incidents that may need follow-up. Protects confidential information regarding program participants, families and staff members. Process Hourly Billing. Process Approved Registrations within a timely manner. Completes other tasks as assigned by Childcare Account and Registration Coordinator or Director of Call Center Operations.
Requirements
- Must be at least 18 years of age and possess high school diploma or GED.
- Six months or more of related customer service and clerical experience required.
Nice To Haves
- A 2-year degree or applicable experience is preferred.
Responsibilities
- Carrying out business office and Registration and Billing procedures
- Providing excellent service to program participants, their families, staff members, and other individuals
- Managing childcare billing accounts receivable through multiple forms of correspondence to participants
- Providing excellent telephone and member service while facilitating inbound/outbound calls
- Remaining accountable for all monetary transactions on shift and appropriate reconciliation of these transactions
- Maintaining all pertinent equipment and supplies
- Being familiar with childcare information as outlined in the childcare and parent handbooks
- Proactively solving problems
- Following appropriate safety guidelines
- Communicating to direct supervisor any concerns or incidents that may need follow-up
- Protecting confidential information regarding program participants, families and staff members
- Processing Hourly Billing
- Processing Approved Registrations within a timely manner
- Completing other tasks as assigned by Childcare Account and Registration Coordinator or Director of Call Center Operations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
