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The Senior Case Aide Generalist provides essential administrative support to case management within Child Welfare, enabling social workers to focus on children and families. This role serves as a bridge between the Case Aide Generalist and Specialist, managing ticket types that require deeper Child Welfare knowledge and ensuring timely, high-quality resolution through a variety of administrative tasks. Clear and proactive communication with case workers and all involved parties is essential, demonstrating trust, credibility and support ensuring tasks are completed effectively.