Child Watch/Membership Services-Dual Role

The Salvation Army USA Central Territory • Green Bay, WI

44d • $16 - $17 • Onsite

About The Position

The Child Watch Attendant / Membership Services Representative plays a key role
in creating a welcoming, supportive experience for Kroc Center members and
families. This position supports the day-to-day operations of the Welcome Desk
while also providing nurturing, engaging supervision for children in our on-site
Child Watch program. The ideal candidate delivers outstanding customer service,
communicates clearly and confidently about programs and services, completes
necessary desk transactions, and creates a safe, fun environment where children
can learn and play while parents participate in Kroc activities.

Flexibility is important for this role, with primary shifts scheduled
Monday–Thursday from 3:00–8:00 PM, Fridays from 3:00–7:00 PM, and every other
Saturday between 6am - 6pm and every other Sunday. This position works up to 18
hours per week with a pay range of $15.96-$16.61 per hour depending on the role
worked. An additional $1.00 per hour shift differential is added for all shifts
worked from 4:00 PM Friday through Sunday.

MISSION STATEMENT

The Salvation Army, an international movement, is an evangelical part of the
universal Christian church. Its message is based on the Bible. Its ministry is
motivated by the love of God. Its mission is to preach the gospel of Jesus
Christ and to meet human needs in His name without discrimination.

KROC CENTER MISSION

In keeping with the mission of The Salvation Army, The Ray and Joan Kroc Corps
Community Center provides facilities, programs and services that encourage,
enrich, and strengthen children, adults, and seniors through positive
life-changing experiences.

SUMMARY/PRIMARY PURPOSE:

The Child Watch Attendant will be responsible for the nurture and supervision of
all children participating in the temporary on-site care offered by the Kroc.
The Child Watch Attendant will develop activities to entertain, teach, and
mentor young children while their parents / guardians participate in Kroc
programs and events.

The Membership Services Representative’s primary responsibilities are the
execution of the day to day operations and workflow of the Welcome Desk and to
deliver high quality customer service at all times. This individual must be
knowledgeable on facility programs, able to communicate that knowledge
effectively, and be able to complete the necessary paperwork and computer
transactions associated with Welcome Desk functions.

Requirements

• High School Diploma or equivalent preferred.
• Minimum of one year customer service experience, including cash-handling.
• Must be 18 years of age or older and have 1 year of relevant work experience with children.
• Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
• First Aid, CPR and AED Certification to be obtained within 90 days of hire.
• Strong verbal and written communication skills.
• Possess an energetic, outgoing, and friendly demeanor.
• Demonstrated sales and closing skills.
• Ability to thrive in a dynamic environment and adapt comfortably to continuous changes.
• Ability to maintain a self‑motivated and self‑directed schedule.
• Ability to manage multiple projects in a timely manner while remaining responsive and detail‑oriented.
• Ability to interact with co‑workers, customers, and the public in a positive and professional manner.
• Ability to work effectively with individuals from diverse backgrounds and circumstances.
• Ability to work collaboratively in a team environment with other professionals.
• Exercise sound judgment in personal actions and decision‑making.
• Strong computer skills, including proficiency with Microsoft Office products, e‑mail, and Internet applications.

Responsibilities

• Deliver Exceptional Customer & Participant Service
• Provide friendly, accurate, timely, and confidential support to all members, parents/guardians, children, and visitors. Communicate program and facility information clearly and professionally.
• Supervise and Engage Children
• Patiently oversee multiple children at once, maintain enthusiasm, and create an engaging environment through age‑appropriate individual and group activities.
• Maintain Safety and Cleanliness
• Ensure a safe environment for all staff, participants, and members. Support the cleaning and sanitizing of toys, equipment, and workspace areas, including the Welcome Desk and Fun Depot.
• Process Payments & Administrative Tasks
• Accurately collect and record fees and information for memberships, day passes, gift cards, classes, rentals, and other services in accordance with established policies and procedures.
• Manage Phone & In‑Person Inquiries
• Direct incoming phone calls to the appropriate departments, provide routine information, and escalate issues to supervisors or the Manager on Duty when necessary.
• Support Membership Growth & Retention
• Provide effective facility tours to prospective members and contact current members to secure updated payment information to prevent membership lapses.
• Maintain Organized Work Areas
• Keep the Welcome Desk stocked, organized, and equipped with up‑to‑date materials, forms, and retail items.
• Respond to Challenging Situations Professionally
• Address conflicts or concerns involving members, children, or parents with speed, tact, fairness, and professionalism.
• Work Schedule Flexibility
• Demonstrate availability to work evenings, nights, and weekends as needed.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED