Nash County-posted 3 months ago
Full-time • Manager
Nashville, NC
Executive, Legislative, and Other General Government Support

The Child Support Unit is responsible for locating absent parents, establishing paternity and/or support orders, enforcing compliance with existing orders, and collecting and distributing child support. The Unit is also responsible for reviewing existing orders every three years and taking action for modification, if appropriate. This position has overall responsibility for the establishment and interstate section of the child support unit. The Supervisor will coordinate with the Enforcement Supervisor, Program Manager, and Deputy Director for the purpose of meeting the Child Support Enforcement (CSE) Unit's goals and objectives, maintaining the morale of staff, and establishing policy and procedures. This position assumes day-to-day responsibility for the Establishment Section of the Child Support Unit and reports to the Program Manager. The position requires considerable guidance to staff in their locating absent parents, establishing paternity and child support orders, and for reviewing and modifying existing orders when appropriate.

  • Supervise a team of seven Child Support Agents and two clerical positions.
  • Coordinate work flow operations and assign cases.
  • Provide staff training and monitor cases.
  • Resolve problems and ensure quality services are provided.
  • Establish goals and objectives utilizing state performance indicators.
  • Meet with the Regional Consultant monthly to review changes in regulations, policy, and statutes.
  • Develop and maintain detailed, written, standardized policy.
  • Interpret IV-D Manual, Legal Manual, and new statutes.
  • Act as a member of the Management Team to assist in establishing agency needs and policies.
  • Conduct individual and group conferences regularly to determine if unit and individual standards and goals are met.
  • Provide on-the-job training and orientation for new staff.
  • Conduct performance reviews with staff on an individual basis.
  • Assist in interviewing and hiring selection of new staff.
  • Monitor staff for appropriate follow-up on cases in their caseload.
  • Thorough knowledge of the Child Support Enforcement Program and applicable legal procedures.
  • Considerable knowledge of state and local personnel policy regarding leave, grievances, discipline, work hours, breaks, documentation requirements, and overtime.
  • Ability to plan, organize, evaluate, direct, and execute work effectively.
  • Ability to establish and maintain effective working relationships with administrative superiors, associates, clients, legal entities, and other social agencies.
  • Ability to supervise, train, or orient supervisory level employees.
  • Graduation from high school plus five years of experience in eligibility, investigative, judiciary, attorney's office, or related work, including one year of experience in the Child Support Program.
  • OR a four-year degree plus two and a half years of work experience in the Child Support Enforcement Program.
  • OR an Associate of Arts Degree in business, human resources, law enforcement, or closely related field plus three years of experience in investigative, judiciary, eligibility, attorney's office, or related work, including one year of experience in the Child Support Enforcement Program.
  • Experience in court and knowledge of the court process.
  • Demonstrated leadership knowledge and characteristics.
  • Ability to adapt to ongoing and frequent changes.
  • Positive attitude and willingness to learn and adapt.
  • Full-time position with a standard work week of 40 hours.
  • Flexibility and/or overtime may be required due to court schedules and workload demands.
  • Compensatory time is given for work beyond the regularly scheduled hours.
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