Child Support Specialist

Dakota County • West Saint Paul, MN

312d • $56,217 - $87,839 • Hybrid

About The Position

The Child Support Specialist works with parents to ensure the financial stability of families receiving/paying court ordered child support. They provide services to families by enforcing court orders for basic support, medical support, and childcare support through a variety of case management tasks and tools, include monitoring cases for court order compliance, reconciling accounts, utilizing administrative and legal remedies to ensure payments, and working with parents when their financial circumstances change. The tasks performed are highly technical, involve substantial computer use and analysis of information, as well as a high volume of public contact. The Child Support Specialist works closely with the Dakota County Attorney's Office in initiating appropriate legal actions and preparing legal documents to support those actions.

Requirements

• Bachelor's degree OR Associate's degree AND two (2) years of experience working in a related field or office setting providing services to the public OR High School graduate or equivalent (G.E.D.) AND four (4) years' years of experience working in a related field or office setting providing services to the public.
• Candidate must be proficient at keyboard skills including typing at least 35 WPM.

Nice To Haves

• Completed degree in human services, liberal arts, paralegal, legal secretary, accounting.
• Direct work experience as a collections specialist, child support experience, financial assistance specialist II, case manager, or similar position.
• Direct work experience with accounting, accounts payable/receivable, or bookkeeping.

Responsibilities

• Establish a case service plan for enforcement, analyze the provisions of court orders, and educate case participants about the court action.
• Provide on-going case service, respond to customer service contacts through multiple mediums (including the telephone).
• Monitor and coordinate cases to ensure compliance with court orders.
• Coordinate second-level enforcement activity.
• Participate in legal proceedings.
• Demonstrates a commitment to support cultural diversity County wide and actively supports the County's diversity initiatives, and works to address the needs of diverse and underserved communities.
• Mentoring other agency staff on programs, work methods, and procedures.
• Other duties, assignments and workgroups to maintain the functioning of the child support program.

Benefits

• Comprehensive and affordable medical, dental, vision, and other benefits.
• Excellent work-life balance.
• Generous paid time off (accrual rate starts at four weeks per year).
• Eleven paid holidays each year and one floating holiday.
• Pension with a generous employer contribution.
• Hybrid work environment is an option once through the training period.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: Bachelor's degree