Child Support Specialist 12 - Child Support Recognized Resource - Bureau of Child Support

State of Michigan•Lansing, MI

64d•Remote

About The Position

The MDHHS mission is to provide opportunities, services, and programs that promote a healthy, safe, and stable environment for residents to be self-sufficient. We are committed to ensuring a diverse workforce and a work environment whereby all employees are treated with dignity, respect and fairness. For more information, please visit our MDHHS Diversity, Equity, and Inclusion Plan. This position is the recognized resource for Genesys Electronic Workload Management (EWM) workflow and monitoring system used by Case Management and is responsible for assisting with Electronic referrals from other governmental entities. This position serves as Michigan's expert practitioner and recognized resource person in the utilization of Genesys EWM technology, providing and analyzing data, developing job aids and reference guides, and providing backup to the Genesys Administrator (departmental specialist) during times of absence. This position interacts with Child Support Specialists, Child Support Managers, and our partners in the field and other states to assist with any questions or issues with our new technologies. Additionally, the position is required to have working knowledge of the Interstate Central Registry processes and procedures in order to assist with caseloads and facilitate issue resolution and process improvements.

Requirements

Apply for this position online via NEOGOV; click on "Apply" in the job posting for instructions on submitting your electronic application. Hard copy applications are not accepted.
Relevant experience and/or education referred to in the supplemental questions must be documented in the resume, transcript and/or application to allow for accurate screening.
Attach a resume identifying specific experience and dates of employment. Dates of employment should include month and year and hours per week.
Attach a cover letter.
If applicable, attach a copy of an official transcript(s).
Attach a response to the following: Please describe your understanding of the IV-D Child Support Process.
Possession of a bachelor's degree with at least 30 semester (45 term) credits in one or a combination of the following human service areas: social welfare, social work, sociology, psychology, family ecology, family life education, community services, family and child development, guidance and counseling, criminal justice, gerontology, special education, or education of individuals with exceptionalities.
Three years of professional experience involving child support collection actions equivalent to a Child Support Specialist, including one year equivalent to a Child Support Specialist P11.
Possession of a Bachelor's degree in any major and at least four years of professional case management experience in the Title IV-D child support program (including Friend of the Court, Prosecuting Attorney's Office, and the State Disbursement Unit) may be substituted for the education and experience requirements.
As a Condition of Employment: this position requires successful completion of a background investigation and a criminal records check.

Responsibilities

Assisting with Electronic referrals from other governmental entities.
Serving as Michigan's expert practitioner and recognized resource person in the utilization of Genesys EWM technology
Providing and analyzing data
Developing job aids and reference guides
Providing backup to the Genesys Administrator (departmental specialist) during times of absence.
Interacting with Child Support Specialists, Child Support Managers, and our partners in the field and other states to assist with any questions or issues with our new technologies.
Assisting with caseloads and facilitate issue resolution and process improvements.

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